Can incidents change colour on update?

[Steven_4rcher]

Hi all,

I have been tasked with seeing if ServiceNow can change the colour/notify in the incident list when an update has been added to an incident from the customer? below is an example of an incident:

Can the list view background change colour for this incident when there is an unread update from the customer? or can there be a notification icon added before the number field once an update is received?

Thanks in advance.

Steve

[Bhuvan]

@Steven_4rcher 

Follow below link to set color in list or form view,

https://www.servicenow.com/community/grc-forum/how-do-i-change-the-field-background-colour/m-p/33539...

Identify the condition on which you want to change the field color and create style condition using JavaScript and Client Script to display the color change in form view.

If this helped to answer your query, please mark it helpful & accept the solution. 

Thanks,

Bhuvan

[Bhuvan]

@Steven_4rcher 

Did you get a chance to review this ?

If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan