Can someone please explain the meaning behind the following fields, please?

SB87
Tera Expert
Field nameTablePurpose/meaning/how used?
incident_stateIncident 
knowledgeTask 
major_incident_stateIncident 
notifyIncident 
orderTask 
origin_idIncident 
origin_tableIncident 
parentTask 
parent_incidentIncident 
problem_idIncident 
reassignment_countTask 
reopen_countIncident 
subcategoryIncident 
sys_class_nameTask 
sys_created_byTask 
upon_approvalTask 
upon_rejectTask 
urgencyTask 
work_endTask 
work_notesTask 
work_startTask

 

2 ACCEPTED SOLUTIONS

Sebas Di Loreto
Kilo Sage
Kilo Sage
Field nameTablePurpose/meaning/how used?
incident_stateIncidentold state field, replaced by state, there is a bus rule to keep them in sync
knowledgeTaskT/F, if true it will automatically create a draft knowledge article upon closure
major_incident_stateIncidentfield that tracks the proposal and promotion of an incident to a major incident.
notifyIncidentrelated to the notify integration
orderTaskinteger field. I am not aware of any usage on incident.
origin_idIncidentNot used in incident as far as know
origin_tableIncidentNot used in incident as far as know
parentTaskyou can use this field to connect tickets. For example a RITM or PRJ could be in this field.
parent_incidentIncidentused for the parent/child feature on incident. You can activate that on the incident properties
problem_idIncidentfield for the problem record connected to an incident.
reassignment_countTaskinteger that shows how many time the assignment_group changed.
reopen_countIncidentinteger that shows how many times the incident went from resolved back to in progress.
subcategoryIncidentthis field is dependent on the category and it is used to categorized incidents.
sys_class_nameTaskfield that identifies the table class. It would be incident for incident.
sys_created_byTaskdate field that shows when the incident was created (incident was saved). Opened is when the user clicks on "create new incident", created is when the user saves it.
upon_approvalTaskNot used in incident as far as know
upon_rejectTaskNot used in incident as far as know
urgencyTaskfield that shows how long a person can wait for the issue to be resolved. This is combined with the impact to form the priority.
work_endTaskActual end date. Not used in incident.
work_notesTasknotes that assignment group will enter on the activity. 
work_startTask

Actual start date. Not used in incident.

 

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View solution in original post

I recommend you to check this link first and then this one.

 

Field NameTablePurpose/meaning/how used?
rfcincidentRequestForChange: reference to the change table as the change that caused the incident.
route_reasontasknot used in incident.
service_offeringtaskservice offering for the incident
severityincidentI think this is an old field 
sys_domaintaskDomain (don't touch this)
sys_domain_pathtaskDomain Path (don't touch this)
sys_mod_counttaskUPDATES field and tells you how many time a record was updated.
sys_tagstaskTAGs applied to a certain record.
sys_updated_bytaskWho updated the record the last time.
sys_updated_ontaskWhen was the record updated the last time.
time_workedtaskused by the "time work" feature
timelineincidentused by the Major Incident Management plugin
trigger_ruleincidentused by the Major Incident Management plugin
universal_requesttaskused with the Universal Request plugin.
user_inputtaskold field that is not used in incident (no documentation about it).
variablestasknot used on incident
watch_listtasklist of people that wants to be notified about additional comments
wf_activitytaskshows workflow activity if the record has one
work_notes_listtasklist of people that wants to be notified about work_notes

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6 REPLIES 6

Sebas Di Loreto
Kilo Sage
Kilo Sage
Field nameTablePurpose/meaning/how used?
incident_stateIncidentold state field, replaced by state, there is a bus rule to keep them in sync
knowledgeTaskT/F, if true it will automatically create a draft knowledge article upon closure
major_incident_stateIncidentfield that tracks the proposal and promotion of an incident to a major incident.
notifyIncidentrelated to the notify integration
orderTaskinteger field. I am not aware of any usage on incident.
origin_idIncidentNot used in incident as far as know
origin_tableIncidentNot used in incident as far as know
parentTaskyou can use this field to connect tickets. For example a RITM or PRJ could be in this field.
parent_incidentIncidentused for the parent/child feature on incident. You can activate that on the incident properties
problem_idIncidentfield for the problem record connected to an incident.
reassignment_countTaskinteger that shows how many time the assignment_group changed.
reopen_countIncidentinteger that shows how many times the incident went from resolved back to in progress.
subcategoryIncidentthis field is dependent on the category and it is used to categorized incidents.
sys_class_nameTaskfield that identifies the table class. It would be incident for incident.
sys_created_byTaskdate field that shows when the incident was created (incident was saved). Opened is when the user clicks on "create new incident", created is when the user saves it.
upon_approvalTaskNot used in incident as far as know
upon_rejectTaskNot used in incident as far as know
urgencyTaskfield that shows how long a person can wait for the issue to be resolved. This is combined with the impact to form the priority.
work_endTaskActual end date. Not used in incident.
work_notesTasknotes that assignment group will enter on the activity. 
work_startTask

Actual start date. Not used in incident.

 

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Thank you for taking the time to put together such a detailed response.

Can I ask when you say "Not used in incident" would this field just be a null value as my understanding is that the Incident table extends the fields from the Task table.

You are welcome. 

"Not used" means that there is no process in incident (business rules, client scripts, etc.) entering something on that field. Therefore, the field would have whatever is the default or empty.


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Sebastian,

Since you appear to be highly knowledgeable in this area, and because you were so helpful yesterday - would you be able to help with the following fields too please?

 

Field NameTablePurpose/meaning/how used?
rfcincident 
route_reasontask 
service_offeringtask 
severityincident 
sys_domaintask 
sys_domain_pathtask 
sys_mod_counttask 
sys_tagstask 
sys_updated_bytask 
sys_updated_ontask 
time_workedtask 
timelineincident 
trigger_ruleincident 
universal_requesttask 
user_inputtask 
variablestask 
watch_listtask 
wf_activitytask 
work_notes_listtask 

 

Thank you in advance 😀