Can't change caller on incidents

[castle11]

Hi, on our production instance, when trying to change the caller on an existing incident, no users appear when opening the search. However, this is not an issue on test or dev as clicking the search populates all users.

I have checked permissions between instances and they are more are less the same. Any changes in dev/test that aren't in production do not affect this field either. Any ideas what the issue might be?

[Kamil Smusz]

check Read ACL for sys_user table, are you able to select user during new incident creation?

[castle11]

ACL for read on sys_user only require snc_internal role, and yes able to see all users and select any when creating an incident, only after the incident is created when trying to change the user, no users appear in the list

[Kamil Smusz]

Hi,

Can you check/share full URL which you got after clicking on magnifying glass icon?

[Kamil Smusz · Accepted solution]

@castle11checking your url looks like there is dependent field setup on this field
sysparm_dependent=2296511c1b492110b6939714b24bcb29