Can't see KB article text from mobile devices

[Cheryl Pledger]

We are currently on Utah and have a strange issue with KB articles.  When you access our Service Portal from a mobile device and view a KB article, only the images show up (no text) unless you check "Desktop site" in your phone or tablet's settings.  Has anyone seen this before?

[Sujatha V M]

@Cheryl Pledger  You might require an additional plugin - ServiceNow NowMobile App - Knowledge Management Screens and Launcher screens (com.glideapp.knowledge.mobile_requestor) plugin must be activated on your instance.

https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/knowledge-managemen...

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.

[Cheryl Pledger]

Thank you for your answer but we are not using the mobile app.  This is an issue when trying to view the KB article using just the browser on a mobile device.

[Sujatha V M]

@Cheryl Pledger  Got it! I tried to check on this but was able to find the support case which explains the limitations of mobile view. 

https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=7d486192db364150e515c22305961998

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.