Can't see widgets in Page Designer

[JP-ODU]

I noticed we were using a deprecated widget--SC Order Guide Deprecated--in our Service Portal and went in to fix it. My understanding from ServiceNow training and documentation is this should be Service Portal->Pages->[page in question]->open in Page Designer->delete deprecated widget->drag and drop correct widget

This went great in DEV

Then I tried in PPRD... I drag and drop, and nothing seems to happen. I try again. And again. I reload and try again. I relog and try again. Then, I notice: I've now created 10x instances of the correct widget, except I can't "see" them, including to delete them back down to one instance...

Does anyone have any idea what gives?

Multiple instances of widget:

But, when opened in Page Designer, blank container:

What gives?

[JP-ODU]

Unfortunately, the hover doesn't produce any results. So far as my view of Page Designer seems to think, it's an empty container.

[Ashutosh Munot1]

Hi,

Strange. have you cleared the cache?

Thanks,
Ashutosh

[JP-ODU]

Good idea, but unfortunately I seem to still have the same results of being unable to see the new widget...

[Ashutosh Munot1 · Accepted solution]

Last option.

Delete the instance and start over again.

before deleting take xml backup.

Thanks,
Ashutosh

[JP-ODU]

I still can't see the widget in Page Designer, but approaching from widget instances allowed me to successfully remove all the duplicates