When do you use the “KCS Article” template that exists in OOTB?

[Community Alums]

When do you use the “KCS Article” template that exists in OOTB?
Is this template intended for internal, specifically ServiceNow instance management users?
I would like to know when to use the “KCS Article” template in OOTB, since a KCS template exists for incidents when using a combination of incidents and the KCS concept.

[Sid_Takali · Accepted solution]

Hi @Community Alums Refer this article https://www.servicenow.com/community/knowledge-managers/article-templates-what-we-use-internally-for-kcs/ba-p/2276028 

https://www.servicenow.com/community/csm-forum/kcs-article-and-knowledge-article/m-p/373294