Can't see widgets in Page Designer

JP-ODU
Tera Guru

I noticed we were using a deprecated widget--SC Order Guide Deprecated--in our Service Portal and went in to fix it. My understanding from ServiceNow training and documentation is this should be Service Portal->Pages->[page in question]->open in Page Designer->delete deprecated widget->drag and drop correct widget

This went great in DEV

Then I tried in PPRD... I drag and drop, and nothing seems to happen. I try again. And again. I reload and try again. I relog and try again. Then, I notice: I've now created 10x instances of the correct widget, except I can't "see" them, including to delete them back down to one instance...

Does anyone have any idea what gives?

Multiple instances of widget:

find_real_file.png

But, when opened in Page Designer, blank container:

find_real_file.png

What gives?

1 ACCEPTED SOLUTION

Last option.


Delete the instance and start over again.

before deleting take xml backup.


Thanks,
Ashutosh

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10 REPLIES 10

did you find any solution for this, I am facing the same issue