Can we create Retrospective/Latent Change in SNOW? can someone share the SNOW workflow for the same ?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎11-02-2018 12:02 AM
Hi all,
For Situations where P1/P2 tickets needs to be resolved on emergency via Emergency change process in such cases changes are implemented based on email approvals and there is need to record them in ITSM tool as a retrospective/latent change , I need the help on the same if someone can share the workflow or suggest accordingly
Thanks
- Labels:
-
Change Management
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎11-02-2018 01:53 PM
what we do.. is require a caused by incident field to be filled out.. and it is up to the change owner to attach the email authorization or a note <we only require a verbal approval but most of us get an emailed one>
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎11-04-2018 09:38 PM
Hi
Thanks for your response ,
on that , my question is say we related the "caused by Incident but does service now will allow to give past dates to that change request and what will be status of change ? , will that be "completed" because already change has happened ?.... like in remedy I know the this happens, just wanted to understand what is workflow in Service Now
