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Client script for manager's manager

We have two fields- user ,  manager's manager.In user field - if we enter abel tutor name approval will trigger to Abel tutor manager.ex: abhraham lincoln (configured through flow)In manager's manager field- it should be trigger to abhraham lincoln m...

User_267 by Tera Contributor
  • 378 Views
  • 6 replies
  • 0 helpfuls

Resolved! Query on task creation in ITSM

Hello ITSM experts,If you have answers to below questions handy, can you please answer I want to know if its already possible OOB or with OOB configurations, is it possible? (ofcouse aligning to ITIL) From INC, can we create PROBLEM?From INC, can we ...

Suggy by Giga Sage
  • 397 Views
  • 5 replies
  • 2 helpfuls

Query on a name-value pair field

We see value is using a name-value pair field to contain various attributes on change requests.  Using this single field means we don't need to add several other custom fields.  The challenge now is that there doesn't seem to be a way to query (in a ...

Resolved! Reference qualifier to access the varaible set variable

I have a varaible set( Requested by and Requested For), and a variable -LIst collector, based on Requested for , List collector needs to shortlist and requested for -Records should come. if i have a requested for not in variable set it was working fi...

Jeya2013 by Tera Contributor
  • 301 Views
  • 1 replies
  • 1 helpfuls

Favorites List Missing, Temporarily

Hi Team,We've seen this issue a few times this past year. Suddenly, the Favorites will be blank:  Tried Refresh, Relog, Clear Cookies, and Reopen browser but they were still missing. Came back after 5-ish minutes. Any remedies or suggestions?Thanks,D...

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davidslavkin by Tera Contributor
  • 2779 Views
  • 3 replies
  • 0 helpfuls

Updated screen does not show in Now Mobile Agent

I'm trying to update the Edit function on the Incidents Record screen for ITSM Mobile Agent.I've used Mobile App Builder to try adding a new data parameter for Impact to the Edit incident Action item and added it to the Field values for the parameter...

Phone number(E16) type is accepting alphabets

Hi,I have a phone number field which is phone number(E16) type when am giving alphabets it is accepting without throwing any validation error. Can anyone help me on this how should i restrict alpha numeric validation on E16 type.

Community Alums by Community Alums  
  • 318 Views
  • 4 replies
  • 0 helpfuls

Client script for manager 's manager to autopopulate in a field.

We have two fields on form.User and manager's manager.If user is selected approval will go for user manager (configured using flow).And in manager's manager field it needs to autopopulate user manager>manager name.How to write client script for this.

User_267 by Tera Contributor
  • 222 Views
  • 1 replies
  • 0 helpfuls

Custom incident table

Hi all, We have a service desk team which is tracking issues on spreadsheet and we would like to onboard them into ServiceNow but the issue is that that they follow a non standard approach to document their issues. This means we have to create few cu...