What is the difference between hasRole() and hasRoleExactly() in servicenow.
Can someone please explain me this.
Forum Posts
Issue with displaying report data using interactive filter in dashboard
Hi All, I have created a Database view to get the data from two tables and created a report(pivot table). Added that report to the dashboard and in dashboard I used interactive filter to filter the data based on County. When there is no country is se...
How to find the dates are in between holidays date
We have holiday schedules and trying to book the appointment from Catalog item. I would like to display message if user is selecting start or end date between or on the holiday dates. When i try to get the date values and I'm getting it in below form...
Add Assignment Group Manager to Approval WorkFlow
I want the retirement of a Standard Change Template to be approved by the Assignment Group Manager, but when I submit a retirement request, it is already passed the Assignment Group Manager Approval stage. What am I missing here?
Resolved! Upon update on INC or RITM records, fulfiller is redirected to Welcome.do page.
Hello, When a fulfiller clicks a ui action that "updates" an inc or ritm record they are sometimes redirected to the Welcome.do page. This has not always been the case. They are seeing this happen by clicking update, resolve, or close incident. Any...
Why Transform Script is not working as expected
I have an Import set via which I am trying to import the data into the alm_asset table, where I need to check that the Model Category is one of Computer, Printers, and Monitors.So, for that, I have written the On Before script and checked if not one ...
On-Call Scheduling - Two Primaries
I'm having an interesting issue that I've never experienced before. When scheduling coverage for someone, it always adds another user along with him. Has anyone seen this before or have any ideas why it could be happening? Been researching the iss...
Resolved! Sort Issue with Lookup Select Box Variable
Hello,I have a requirement to order values on the VDI Pool name variable make application Windows 11(Win 11) appear at the top of the list. I have tried multiple ways to do this but nothing works. I am using the order field on a custom table and ...
Looking for Training Documents for ServiceNow Enduser and Fulfiller
Hi All, I'm looking for any training documents (Not Videos) for End user and Fulfillers.Please share if there is anything.It would be really helpful to me. Thank you in Advance.
I want to add the below two sys_id in the property and call the property inside the encoded query
Hi All , I have a requirement where in my below script , I am passing two sys_id's in the encoded query .. I want to store that sys_id in the property and call that property inside the encoded query in the similar manner. How can I implement this wi...
Resolved! Redirecting the email from o365 to ServiceNow
Hello All,We have one email ID (for eg : abc@xyz.com) provided by our client, when we send email to that email ID , it gets receive in office 365. But it doesn't redirect to our ServiceNow instance.Any help would be appreciated .Thank you!
Resolved! Add Discuss Button for Sidebar Communication to Service Operations Workplace
Hi all, Is there a way to add discuss button for sidebar communication to Service Operations Workplace? Unfortunately the following documentation does not answer the question because in SOW Actions are no Task actions available. https://docs.servicen...
Resolved! Users from particular group unable to view their own tickets on Portal.
I had a requirement to restrict all the Incidents from the members of "Group A" except the incidents assigned to "Group A".I had written a query business rule and the rule is working without any issues. But now the issue is if the user from the "Gro...
Resolved! How can I allow an ITIL agent to set the State field of an Approval Request to "No Longer Required"
Hi. Sorry - a beginners question. In order to introduce a Business Rule to prevent closure of a RITM if there are outstanding Approval Requests, we need our ITIL agents (role = itil) to be able to set the State of an Approval Request to "No Longer R...
Resolved! What Does "Enable Analytics" do?
Hi Folks, on the Employee Portal, users get an option to "Enable Analytics", under their profile. I've searched the community as well as SN Docs, and I am coming up short of an answer. What does enabling "Analytics" do for the end user? Thanks in ad...
