Hello Team, After we installed HRSD module, we have new KB templates available in our instance. Could you please help me when should I use FAQ template, How to , what is and Standard. How differentiate the KB with these templates. Please help. Curre...
In an Ask for Approval action step, I want to add the approvers based on their roles i.e. only users who have role xyz should be the approvers of the record. The 'Ask for approval' action in the flow designer doesn't have the feature to add approvers...
Hello everyone, I am looking for a way, to create related lists within the Knowledge Article form, in order to have an overview of: 1) All Incidents, which have been attached to this specific Knowledge Article (by using the attachment function from I...
Hi ,I am facing this issue with Walkup Experience that when the User from different region (example - US) is trying to book an appointment to walkup Location in (Example - Europe). It is pulling the Appointment Schedule based on User Location and no...
We need a property to identify which roles and which group can delete the relationships.This should be used in the ACL. Assist me to how can I achieve this, In advance, Thanks!
Hi,While creating the ATF i can't see the Catalog item in the open a catalog item in SP step. Please help me out how can see that from the portal perspective. Thanks,
Hello,As per the client's requirement, I´d need to copy information from the incident description to additional comments when the Incident has been created. I created the BR on Insert. Could anyone advise me on how to proceed further with the scripti...
Hi All, I have a single line text field on a catalog form. I need to do some operations based on if there are leading or trailing spaces for the value entered in that field. The problem is when I am printing the value of the field with leading and tr...
I have a select box variable for example 'partner' in my catalog item, which is user details as question choices(text is the name and value is the email id).I have to send notification to the partner field value which was selected during raising the ...
What is the purpose of doing JIRA integration with SN when we can handle agile and ITSM in ServiceNow itself?What is normal Jira integration and Jira spoke integration??When we go form normal and when we go for Jira spoke integration?Is subscriptio...
Hello, I see in several conversations that you guys see closed tickets in Service Portal. The question is that I am not able to see how to configure SP in order to see closed tickets, I only see active incidents and request in the portal. Could you ...
When incident is created , one mail get triggered for survey and when we preview that mail , take a survey link is attached when we open the form there is "Overall average" field there , I want to hide this field only from form not from survey mean...
Hi Team, I have a requirement like back end view of form same thing I want to show the portal side as we have in backend viewif any one knows abt this requirement please help me guys
If there are multiple "gr.dates" of the written script, I would like to return the one with the latest 'sys_updated_on' of "gr.date".Please tell me how to extract it. var gr = new GlideRecord('test_table'); gr.addQuery('test,'00'); gr.query(); while...
Hi,My requirement is I need to display SLA name in each catalog item tile in Service Portal. How to achieve this could anyone please help me on this.
