I am trying to implement a feature for Service Offering. In the incident form, the assignment group should be automatically populated from the support group of the service offering. When the service offering is changed in an incident, it needs to che...
Hello, We want to create a 3 way comments sync.If the additional comments are updated on the REQ then they should be cascaded to RITM and the SCTASK.If the additional comments are updated on the RITM then they should be cascaded to REQ and the SCTASK...
Hello Team, I would like to know, is there any other recommended KPIs for Vendor Management apart from the out-of-the-box. It might differ from each customer but is there any common recommendation on KPIs for Vendor Management. Some OOB KPIs obser...
Hello All , I have an UI Action button which Generates Session Key from beyond this Works well on UI but not on SOW Workspace , I see in the script they used glide dialogue window but seems it is deprecated I tired with Glide Model but it is not work...
Hi,I want to create a SLA report where it shows Actual elapsed percentage for a particular incident over a period of month.X axis needs to incident number and Y axis needs to be actual elapsed percentage, also I want group by option based on assigned...
I have looked high and low, searched the UI actions and the community. I am trying to locate where the search knowledge button can be modified. As it stands I believe in it's query it is filtering out expired articles. I have changed the global searc...
I am trying to update the field value in the table. Whenever I update the field value it is showing correctly in form view, but not displaying correctly in list view. It is showing previous value not correct update value. Please your inputs are much...
When new request is created it approval state is in approved instead of requested.When i create a new request it is showing the approval field is approved. I didn't changed anything yet.please help me on this. Thanks in advance ,Nandhini
Hi All,I'm trying to build Enhancement Requests Flow Designer process to trigger flow when record is created or updated and state is Open. I now need to set states for each Enhancement as follows: Set "Awaiting Info" - If Due date is past 10 days. S...
OOB on Knowledge base there is an option to attach workflows. But I dont want that workflow to run, instead want to make use of FLOWS. Is it possible?
Hello All, Does email sending from PDI is disabled from ServiceNow? I am trying to send the email from PDI everything is looks okay in my PDI but email are not triggered. I heard from someone servicenow has stopped this functionality.Does anyone have...
Posting question test
Posting question test
Hi All, Need your help understand the issue that we are facing with browser notification for chat queue in browser.Application: ConnectModule: Queue (Package - Connect Support) We ensured the browser settings for notifications and pop-ups are enabled...
//Approve based on percentage from each group var approvePercent = 50; var approveCount = 0; for(var id in groups){ var group = groups[id]; if((group.approved/group.total)*100 >= approvePercent){ //Mark the group approval record 'Approved' var groupA...
