Can we have two different process flows on change_request table?

[Sreeja Gattu]

Hi,

I need   process flows based on the Type of the change and State value .

For Standard change , Need to show only 5 states on Process flow.

For Normal change, Need to show 8 state values on Process flow.

I tried by selecting the type and state in condition builder,

But on the change form, its showing the labels twice.

Please look into the images attached,

Can we have solution for this?

Thanks in Advance

Sreeja

[neil_ryan]

Have you seen this post?Process Flow dynamicly shows a Process Formatter...

[randrews]

I haven't messed with it but i beleive you can modify a business rule to do exactly that see

Displaying Stage Icons - ServiceNow Wiki

[himapallela87]

Hi,

Its possible to have multiple process flows for change Request table.

[randrews]

actually that question makes this much easier... on your normal change set the condition to change type is not standard.. and use it for all non standard changes...

then build a new change workflow with a condition of change type is standard and build it for a standard change..

as a side note if you set it all in one path the stage engine SHOULD remove non-applicable stages from the path choosen when it hits the decision point for standard or normal change.. but i have never tested this.