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Service Portal - Global Search

HI Experts, I created a custom table extended from task table and added entry in search source under service portal module to get the tickets raised in custom module and is working fine. However there is one issue, in above anpshot, i searched for th...

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Shivani29 by Mega Guru
  • 490 Views
  • 4 replies
  • 0 helpfuls

How to set preferred contact method for On-Call groups.

When navigating to "On-Call Schedules" and looking at the view of all On-Call schedules the HN IT Support Center group previously had text to inform users to contact them via Teams. However, that text seems to have disappeared and there is just a bla...

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Mitch Moran by Tera Contributor
  • 1071 Views
  • 1 replies
  • 0 helpfuls

Portal Shows Incorrect Value for Requestor and Requested For

Hi guys! We are using the OOB widget SC Order Status however, the value for Requestor and Requested For in portal is incorrect. In this screenshot, the REQUESTOR is System Administrator since he's the one who created the ticket. REQUESTED FOR is Abel...

BACK END.jpg INCORRECT PORTAL.jpg
Byron Plant by Tera Contributor
  • 1003 Views
  • 10 replies
  • 1 helpfuls

about IS Functions

Hello,I would like to know about IS functions and disciplines of IS Functions.Thank you.

Need help on catalog

Hi All,I have field which is reference of user table, it is used list collector variable type, the issue is with one name there are lot of users so we need to add any other unique value to identify the user.please help me on this Thanks

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Community Alums by Community Alums  
  • 321 Views
  • 6 replies
  • 2 helpfuls

I have encountered an issue with the Due Date field not populating (is blank) within the Catalog Task record. Via the Item View, the Delivery Time was set to 5 days. This is shown correctly for the Delivery Date section of the Catalog Item view, as

I created a new Catalog Item I have encountered an issue with the Due Date field not populating (is blank) within the Catalog Task record. Via the Item View, the Delivery Time was set to 5 days. This is shown correctly for the Delivery Date section o...

ram57 by Kilo Contributor
  • 1049 Views
  • 3 replies
  • 0 helpfuls

Last name ,first letter autopopulate

I have created a variable - nameAnd another variable- last nameSo whenever the user enters last name(ex-john) then first letter "j" should populate in name field.Require client script for this.

User_267 by Tera Contributor
  • 281 Views
  • 5 replies
  • 0 helpfuls