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Adding service fulfillment steps to Catalog Item

In my catalog items we use the Step Based request fulfilment flow. Is there a way to add Service Fulfillment Steps without using Catalog Builder? I know that this can be easily done in Catalog Builder but I'm trying to avoid using it because I hate h...

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anthony_d41 by Tera Contributor
  • 1077 Views
  • 1 replies
  • 0 helpfuls

can we create a view specific list control?

Hi All,I want to hide new button, remove filter icon from the list view. Basically a read-only kind of list view. Can I use list control to achieve this or do we have any other functionality. Please suggest.

Resolved! Advanced work assignment

Hi Team,Can we use Advanced Work Assignment with Custom application. Seems with ITSM, HRSD, and CSM it is already available. I would like to know its possibility and procedures with custom applications.Thanks in advance.

nivethika by Tera Contributor
  • 1405 Views
  • 3 replies
  • 2 helpfuls

Resolved! i am unable to get the count of attachment

Hi Below is my requirementabove is the attachment data i have .. in this i need to get the details of type( how many records count in user & group) for this below is the script i written but it's not working var attach = new GlideRecord('sys_attachme...

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Rama26 by Tera Contributor
  • 540 Views
  • 4 replies
  • 0 helpfuls

Migrating Knowledge Articles from BMC Remedy to ServiceNow

Hi friendsWe are looking to migrate over 4'000 Knowledge Base Articles from BMC Remedy to ServiceNow.We already have the data from BMC Remedy stored in a XML-File.My question is, how can we import these KBA's from the XML-File as simple as possible i...

zesigerr97 by Giga Contributor
  • 1183 Views
  • 1 replies
  • 0 helpfuls

SCTASK

Hello everyone, I have a flow designer designed in a way that whenever customer fills the form in SP portal a RITM is created and then SCtask is created in the same RITM. My issue is I created a varaible lets say  ex: Team and it's type is choice wit...

vixxy by Tera Contributor
  • 403 Views
  • 2 replies
  • 0 helpfuls

Scope of Knowledge Management

Good afternoon, I have a question regarding Knowledge Management.  What content should be stored in a Knowledge Base and what should not?   Based on documentation, I have found that, at a high level, knowledge is a support tool.  This means self serv...

Problem Category / Subcategory

We are going thought a project to update or implementation. We are looking for other have used in problem management for category and subcategory. Did you use the same as incident? Or did you use something completely different and if so what were the...

How do we set the category and sub category based on CI

Hi All, Incident created from third party with CI. We have multiple Configuration item(reference cmdb_ci table) with category and subcategory. how to set the category and sub category based on CI.   Regards, Tharun

Tharun13 by Tera Contributor
  • 1406 Views
  • 4 replies
  • 0 helpfuls