We recently upgraded our instances to Vancouver and are now experiencing an issue with communication on the Service Portal. All comments (additional comments and work notes) show up "blank". We can see a comment was added but we can't see what that c...
Hello Everyone,I want to delete the attachments that are linked to specific item from Request Item.I'm trying to write a fix script but it is not working. var inuser = new GlideRecord('sc_req_item'); inuser.addQuery('cat_item', '62f4956bdbc4285455e3...
Hi,I want to increase the list row count. Please assist the steps to do that.
Hi,I can't able to see the Attachment file once i submit the Record producer.I have submitted a Record producer which is "Create an Incident" if i upload the Excel file.after submitting the incident i can't see the Attachment instead of i can see the...
Hi,Can some one will help me out How to remove the Attachment ribbon from the catalog item.I have created a "Create a Incident" record producer under the same i see that Attachment ribbon. But i don't want to see that and i want to remove it from the...
I have created MRVS variable (agent_details) in a catalog item. MRVS variables are :1. agent_name2. recurring_cost3. forming_cost4. entity_nameThe requirement is that the forming cost should exceed $1000 considering all records created in this MRVS.e...
Only member of the assigned change management group or a change manager can cancel the state of Change Request. Please Help me in this.
Hi Team, I have created an approval for a record which is on custom table. Initially it is in requested state. So I have created a custom Approve button on related list, we should select the records only then we can approve those records. I selected ...
Hi All,Actually i need regular expression that allows currency (numbers ) and as well as decimal values alsoCurrently i have regular expression that only allows numbers, so i need to decimal values also along with thisplease help me to complete this ...
Hello,I am working on a requirement where I need to save a filter in the related list for the portal as well as the backend view and for all users and make that filter Readonly.
Hi All,We have an inbound action that creates incident, we want to restrict this inbound action to execute only when the users are external .We have tried to restrict using the userid. email contains in the filter but find that the inbound email acti...
Hey Community, Could u please help me out y the text search is not visible to one of the end user. Thanks
I tried to create on predictive intelligence - classification phase. while i am try to test in operator workspace is not working.Can anyone help me out what I missed to configure. PFA, screenshot for reference
We have an inbound action that creates incident ,we want to restrict this inbound action to execute only when the users are external .We have tried to restrict using the userid.email contains in the filter but find that the inbound email action is s...
I have 2 reference field jira_project & jira issue type. both are in different tables resp UI page.If I click on particular jira project respective issue type must be shown only.It is showing me all issue type of project. I want only particular of se...
