Hi All, Actually, I need to send an email notification to the 'assign to' user managers on incident form if the incident state is in progress at every Monday. For this, I have used run script scheduled job in the script I have mentioned the below cod...
Hi,Can some will help me on where can i found the Application picker and Update set picker in Utah.Please help me out Navigation steps to achieve the same. Thanks,
From an ITIL Standpoint has anyone converted a Request to an Incident successfully? We received a requirement to allow the Service Desk to convert Hardware Requests to Incidents and we are trying to determine if this is a best practice to do based on...
I want to create a workflow. When i submit a request, A approval request should go to team lead.A task will be created and approver will receive 3 reminder email(daily basis) if he didn't approve then request will automatically cancel if approve then...
Hello Community Members,When I search in portal with catalog items meta data, the catalog item is not populating in the portal. For the catalog item I have meta fields attached the screenshot, When I search with the any meta field name, the catalog i...
Hi Experts, I have created a M2M table and the edit button is created automatically , but that edit button is visible only by admin we need that itil role shoud also able to view the same how to do that. Luso
Dear community, We're doing some preparation to transition from calls to interactions and currently we have one challenge: it's about transferring original attached files in interactions to new requests or incidents. So far we can use the standard UI...
In, the contextual search menu whenever we are raising an incident for example, Outlook not working. if we write this issue in the short description. Then, It will display the knowledge articles related to fixing issues related to outlook. Now, My ta...
Dear All, In one of our custom table ABC, we have reference field called "Third Party Issues" which is referring to another custom table XYZ data, my issue is when user click on the search icon of the reference field it showing the data in the defaul...
Hi Team , Need your assistance to create a flow from flow designer .I have created a catalog item and which needs a flow .looking for guidance to make this Much appreciated your help
Hi All, I'm new to servicenow & got a requirement to Create a report with FCR & it's percentage. PFA for more details & help me out to create the requested report. Filter condition for FCR incidents is State is Closed AND Reassignment count <=1 FCR...
Hii Community, Hope you all are doing good, I am stuck here there is a task in my company, I need to upload the csv file via mid server from one instance to another ServiceNow instance, please help me out by providing the steps to accomplish this tas...
I can't get the results I want using the View table.Please help. The Table is Three.1. Hardware Asset2. Request Asset 3. Catalog Task 1. Hardwarwe Asset 2. Request Asset - Column Hardware Asset is Hardware Asset Table sys_id ( The relationship ...
Hi All, I want to create a serial number field in a table (starting with 1 and counting).Is there a type that matches this requirement? Thanks in advance
How is RITM created automatically when Request is approved? Can anyone help me that OOB script? When ever a request is approved or Stage & State= Approved an RITM is automatically and a Workflow is attached. Can anyone help me with the OOB script or ...
