Can we report on what users are searching for in the Service Portal (Zing Search)?

[Palle]

Hi Community,

We are using the Service Portal and would like to understand user behavior around search — specifically the Zing Search.

Is there a way to report on:
What users are typing/searching for in the portal search? Whether their search queries are returning results or not? How often certain search terms are used?

Essentially, we're looking to track search analytics to improve the relevance of our knowledge base and search experience.

Any guidance or best practices would be appreciated — including whether OOTB (out-of-the-box) capabilities exist?

Thanks in advance!

[RaghavSh]

@Palle You should get all the results in "sys_search_event" table but it is populated by scheduled job whioch runs once in a day.

Are you not able to see results searched prior to one day?