Can we set SLA of RITM table ?

[shaik_irfan]

Hi All,

Question on SLA's. Is is a good practice to have SLA on RITM table ???

[Kunal Varkhede]

Hi,

Yes,

You are defining the SLA in the correct place.

you just go through @Chuck Tomasi comment on this

https://community.servicenow.com/community?id=community_question&sys_id=85140fe5dbd8dbc01dcaf3231f96...

Thanks,

Kunal

[Ashutosh Munot1]

HI,

Yes you can have those but not on RITM level but on task i.e. catalog task attached to this RITM.

Thanks,
Ashutosh

[shaik_irfan]

Thank you @Ashutosh Munot Sir. 

We are trying to have this on client instance but client wanted to make the RITM SLA pause when any of the C'Task is on-hold which we are able to acheive but the challenge the SLA duration we have is Relative which is Breach Due Date now since the SLA duration type is relative i am not able to pause the SLA.

Can you please let me know how to make it work ?

[Ashutosh Munot1]

Hi,

This is not clear, you say you are able to achieve and not achieve.

Thanks,
Ashutosh