How can I deactivate or remove App Engine Studio plugin ?
How can I disable or remove App Engine Studio Plugin ?
Forum Posts
Resolved! Using Flow Design, can you update/edit a Related list?
Hello there - Can you use Flow design to edit/update a Related list once a request has been submitted? We have a form that has a variable for users to add their Epic record number. Once the form is submitted, I have been asked to link the Epic recor...
how to Copy catalog variable value in RITM and TASK description
HI Team ,I am working on catalog item and my requirement isThere are 2 variable in catalog item form.des-Multi line text and short - single line text.Short - ABCDes - testSo my requirement is when I submit and order the catelog item these two varia...
Resolved! How to include range of values in Aggregate API URL query using key-value pairs?
In querying records via the Aggregate API, it is possible to specify a range of values when using the sysparm_query parameter.For example, a query for active incidents that are in a state of 12 or 2 would be (instance).service-now.com/api/now/stats/i...
Resolved! How to get value of System or user who added the worknotes on task
Hi Team, I want to know how to get the value of the person who added the worknotes to the task.Suppose a work notes is added by system, I want to capture that ,similarly if its added by user, I want to capture the same.
Resolved! how to create calculated field that shows how long it took for a RITM to be closed
I have a requirement to create a calculated field that shows how long it took for a RITM to be closedRITM Closed - RITM Open = Duration. How can this be achieved. any help on this is greatly appreciated.
AI search opening in 'form' page on Service Portal
We have enabled AI search for our custom portal, but using the OOB search widgets.When searching with knowledge article number with space, it directly redirects to 'Form' page instead of article or search results page. If i am searching with number w...
want to sync the users details from one instance to another (prod to preprod)
Hi, Having a requirement, That is there any possibility to sync the user's data from one instance to another on a daily bases. only for the perticular users data like (users data which are only particular company like (@company.com). Need sugge...
Resolved! want to hide the options of the multiple choice in the service catalog based on the logged in user
Hi All, Having a requirement in one catalog form Request type is there in that under that there are 4 options are there based on the logged in user the options has to visible on the form. If the user is the owner of the particular table then some ...
Show/Populate the fields lost or stolen on Asset table based on the form submission
Please help me with the business rule script on RITM table on below requirement.When we submit a form based on the asset name - Auto populate State should be - Missing substate should be Lost OR Stolen as we select on the form. Below are the screen...
Resolved! Knowledge translation task is not getting created ?
Hi Community Members, Kindly, bridge the gap of what I have missed to understand in translation management. I am trying to translate knowledge articles via translation task /Machine translate and in order to achieve this I have installed below plugi...
Resolved! How to make mandatory attachment in RITM before submitting it
Hi,My requirement is After making the approval field as approved, it should ask for the mandatory attachment and then only i should be able to submit the RITM I have tried using the Script include and calling it in client script as below:Script inclu...
Resolved! How to Auto set the priority of incident
How to auto-set the priority of the incident, when an incident is created through the inbound mail address of the particular assignment group to p3. How to set using business rules. Could you help here.
Resolved! The field values in the List View are not populated when creating a change task on change Form.
Hi,Issue: When creating change Tasks on the change form, the values in the List View Fields (Panned Start Date and Planned End Date) are not populated, but when the change Task is opened, the values are populated. Please find the below screenshot for...
Assessment for updating impact on change request
HI Team,I created risk assessment in risk assessment module and on filling it, risk is getting updated.In the same way I would like to have impact assessment , on filling it, score should be calculated and update impact.I did not find any ootb way to...
