Hi Everyone, I am working on the Major incident management application in ITSM and got a requirement from the customer that if we can send the automated communication via email channel or MS Teams (already integrated for INC, CHG and SRM to chat with...
I am trying to add configuration item as part of the contextual search on an incident form. When I go to the table configuration in contextual search and add a search field I do not see configuration item.
Dear fam, We have a requirement to create a business rule on the approval table such that if the user is a VIP user then the respective request approvals should get triggered to their Executive Delegate User ( this is a custom field we have created o...
Hi All, Actually I want to disable disable "Add and Remove All " buttons from Multirow variable set of catalog item Please help me achieve this ThanksDeepika
Hello Experts, I am having query regarding what is the best way to provide a option to create a change request from the requested item. I know how to implement the above scenario through the UI Actions and through its scripts. Is there any other code...
Hi All, I need to map the inbound JSON value in a field in Staging table and then extract the values and map it into target table. When I map the value in staging table, it gets formatted but I need it to be a JSON. Any suggestions will be helpful. T...
Hi,I have created an UI action where it will attach a file in a datasource. I have created a schedule import as well. Now i want to execute the schedule import whenever attachment added in the particular datasource. I have created an Business rule i...
Client Scripts for Multi-line Variable SetsAfter selecting variable A reference item in a variable set, I want to automatically input the value of the A-B item associated with the reference record into variable B item. This is why the OnChange script...
Hello all.I am relatively new to SNOW.Hoping to get some help with the following. Essentially, when I click on "My Groups Work" I can see all the assignment groups I belong to.When I click on the show/hide filter, I can see the groups I am in, simila...
We are trying to create a report from the incident_metric table and we want to count the distinct values from the "Value" field. However, we can't see the field "Value" on the choices. How can we add this field on the count distinct choices?
Hi Snow Expertise Team,was Looking out to know the complete process of Snow Licensing in a organization. Because i'am planning to get Snow Software in our Company .please would anyone connect with me. please consider this has high prioirty.
Hi All, I want to map one field named as 'end of life'.How can i map this field in Asset & CI .This field is available in alm_hardware table and cmdb_ci_hardware table. Please suggest. Thanks .
Hi,i have configured my quick link widget and everything is working fine. I want to finish the job by removing the following "quick links" header from the widget which is consuming space without giving any value to the layout. Can you suggest how to ...
Hello All, I am trying to extract 'Severity 3' text from below string however unable to pull it: START_REQUESTSUMMARY:Test incidentDESCRIPTION:Ticket created for Test User Test ticket /DESCRIPTIONREF:TICKET#234566CATEGORY:ISSUE_TYPE:SERVICE:ASSIGNME...
OOB, ITIL role is permitted to create, read, edit, and delete Configuration Items (CI). We would like to restrict the role to read only for CI's. We understand this involves modifying OOB ACLs.Looking for any feedback from those who have done this. D...
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