Resolved! Notification for an Expiring Knowledge Article
Is there a way to send out a simple notification to the authors of a knowledge article to let them know that their article is about to expire? If so, how would I go about doing that?
Forum Posts
Resolved! How to use use "Relative" condition for reporting
Hi. I am trying to run a report showing daily IMS count for the past 20 days. I am using relative condition. However the data is not showing the correct time-frame. I am expecting to see data between March 30 up to April 18 (Today). I have tried diff...
tab title in portal
in employee center portal , when ever user click on any catalog item it should display the item name in tab but whenever i clicks on any item it display only the homepage name. how to solve this please help me on this..
Access Request Workflow
Hello all, I wanted to evaluate how other organizations are utilizing the Service Catalog for application access. We currently use a single catalog item that allow users to request multiple applications. (see screenshot) Current workflow: - Multi...
Resolved! Refreshing pages in Contextual side panel
Hello everyone. We've hit a problem with refreshing date in a custom page that we've implemented in Contextual side panel. There is a custom page script that shows data. It works fine. But when you are changing in the record a field value that is cor...
Asset Workspace "Important Actions"
Is anyone able to tell me where the fields being reported in the "Important Actions" is defined? See screenshot. This seems similar in functionality to the CMDB "Recommended Fields" (cmdb_recommended_fields) but I can't figure out where it's defined....
Error message while retrieving the all records from API
Hello @Ankur Bawiskar , can u help on this How can i fix the below error? "error":{"message":"Transaction cancelled: maximum execution time exceeded","detail":"maximum execution time exceeded Check logs for error trace or enable glide.rest.debug prop...
Make Assignment Group field read-only Before Creating Incident After created INC Not read-only
Before creating the incident, how to make the Assignment Group field read-only. After created an incident, the Assignment Group field should Not be read-only (editable) for ITIL users.How to achieve this requirement ?
Escalation Process requirement
HI AllI have requirement where I have to write a business rule on the Task table. The requirement is like,1, If any task is escalated then no user should be able to change the state to closed or cancelled. and also I have populated a message like "Ta...
Resolved! Changes closed outside of the approved window
Hello. Looking for some advice on searching on changes to ensure they were implemented within the window. Right now I am manually looking at closed changes and comparing planned and actual times. Is there way to run a report that can determine if a c...
Resolved! change implementation and post implementation tasks
In our change module, if someone implements a change and go to the review state, the implementation and post implementation tasks are cancelled and are not mandatory. Is this standard practice? Should these 2 tasks be required to be completed if ther...
Resolved! Calculation of reopened tickets
I need to know if there is a possibility of accounting for reopened tickets. I need to measure this and would like to know how. Thank you!
Resolved! Is it possible for a List field to have slush bucket functionality in the platform view?
Hi, When using a List field in the platform view (not the service portal), is it possible for it to have slush bucket functionality to enable multiple items to be selected? Currently, a person has to keep on clicking the magnifying glass to add item...
Unable to see Credentials and Connections under IntegrationHub
Hi All, Need a quick help, I am unable to see Credentials and Connections module under IntegrationHub. Is it related to any role that I am missing. Regards,Sandeep Raj
Incidents not visible when adding through related list in change
When i am adding incident in change request through related list of incidents fixed by change the list is invisible (incidents are displayed in white font) and all incidents are not showing.When i click on the edit button to add incidentsThe list doe...
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