Hi I have a requirement to display a custom VIP icon at Catalog creation level for a variable set. I did the following and its working fine for REQ form level. - Image loaded to the db_image and then used a field style to display the icon whenever th...
Hi All, I have a requirement, I have created a report on change table and added to a dashboard. I used a filter planned start date is between one week? Currently I am changing it manually every week. Can anyone suggest can we write any script like sc...
Hi All, I am writing a script in Run script activity in workflow to add 2 business days to current date and time and place it in a field. But my script is not returning proper value. It is throwing an error Could you please guide var scTask = new G...
Hi Currently the catalog item variable is created with a reference type and references a user table. I am displaying name, email and department in the attributes of the variable, but when I check it with a user who does not have a role, it does not ...
i want to send notification 14 days before the expiry date.Expiry date is the variable(type -Date) on record producer and it is a scoped application
I want to add an approver to my current workflow only if a request is submitted by a user of a specific company and the approver will be the same for all requests submitted by a user of a specific company. Below is the screenshot for your reference:
I have an Agent Workspace List view (Task table list My Work) that doesn't display the checkbox that allows you to select 1 or multiple records. Below is a screenshot of an example of what I'm looking for. I can't figure out how to enable this for th...
Hi all, On incident form, while sending an email to users attachments added to incident form are not being sent out. Can anyone please guide me the best possible way to attach the files when sending an email to caller. Thank you, Balaram.
Hi Team, We have a parent task and some sub tasks. The sub tasks will remain open for long as the fulfiller cannot close it for certain amount of time. So we do not want to assign it any group/user as it will show in their open items. Is it okay to h...
Hi all!I was performing some tests on our testing instance and realized we have issues while trying to view a RITM generated after submission. Here is a screenshot: We checked the browser console and it points out to the Server script for the mentio...
I created a Record Producer and also created a widget . When category changes then a form will pop up. I want to show another two variables and pass their values in the Portal level by using widget based on logged in user role . so need help on...
Is 'Hi Portal' and 'Now Support' both are Same ? Thanks Bhanu
if i wanted to get the phone number of the caller in a query to the incident table could i dot walk var gr = new GlideRecord(incident); gr.addQuery('active', true); gr.query(); while(gr.next()){ data.caller = gr.getDisplayValue('caller.phone'); is...
Hey Team, What is the Difference between Incident_sla and task_sla Table? Am I correct in assuming that task_sla will contain all the Incidents, Catalog Tasks and RITMs which have SLA attached to them? Thanks, Ekta
Hello team, How to find which table is created with which plugin change risk assessment threshold table is created in instance when one of the plugin is installed? Thank you,