Can we show the variable details of catalog item in notification same as with the OAM ?
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06-20-2024 03:29 AM - edited 06-20-2024 03:43 AM
HI,
As we installed the OAM plugin and included that email script '${mail_script:include_approval_actionable}' in our Approval request notification, it looks like the below. the details in the options section are variables of the catalog item.
But when we forwarded it or when the outlook version is not compatible, then it goes to the older version. which looks like below.
As in 'what it will contain' of the Approval request notification, the options details are not defined.
Now how can we show the variable details dynamically in the options section of the notification being sent ?
Thanks
@Community Alums @Mark Manders @Kieran Anson @poojasutar @Pradeep Sharma @Allen Andreas @Amit Gujarathi @Ankur Bawiskar @Dr Atul G- LNG
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06-20-2024 03:41 AM
Can you please stop with tagging users when you create a question. People that are here will see your question and will help if they can. Don't flood their inboxes.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

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06-20-2024 03:44 AM
^ This. If anything, I'd consider it rude. We're not here to be beckoned upon.
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06-20-2024 04:23 AM
Hi @Thej1
Sorry mate, scripting is not my core area 😑
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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