Can we use decision table for assignment rule?

JC S_
Mega Guru

Is it possible to use a decision table to determine what assignment group will be selected when a record producer on incident table is submitted?

1 REPLY 1

Manish Vinayak1
Tera Guru

Yes decision table could be used with the Flow Designer to determine the assignment group for an incident. But the same can be also achieved by another dedicated OOB module: Assignment Rules. It will be simpler to implement. You might want to consider using them instead?

https://docs.servicenow.com/bundle/london-platform-administration/page/administer/task-table/task/t_...