Hello, I'm looking to see if there is a way to create a metric that can be added to a report that calculates the total time worked on the ticket by the person who ultimately resolves/closes it. If not possible, is there a way to display the time/date...
Dear Team,Please can you help me to resolve the issue . As below I am posting the question.When a ServiceNow Case is updated, then email gets generated, which has the generic From address like "GED Grip Support". We want this to be changed to Actual ...
Hi All, I just want to ask how to get the date/time the email notification was sent. Then after getting the value I want to pass that value to another field that is within the same form. Example, the email notification was sent when an INC is created...
Can some only please provide me with what are the different types of ITSM licensing or if there's a breakdown on the type of ITSM licesning?Also, Can someone please provide with a list of all the ServiceNow ITSM personas and what they do? for example...
Hi,I would like to understand what is the difference between Auditing and History.According to below link, it is being said that "By default, the system only tracks changes to the incident, change, and problem tables." But I can see all the changes t...
Hi all, Anyone have idea on how to integrate servicenow with Asana. i checked in one blog, that we will be able to achieve through flow designer,web services and OAuth Authentication. My requirement is that when ever a record is created in Asana ,...
Hi, I want to attach a ppt file to the catalog item so that users can be able to download the file directly from the portal. Any suggestions on how to achieve this.
In former versions of ServiceNow I was able to adjust the color scheme / theme of different ServiceNow instances. My QA one was red, the prod one blue, the DEV instance green. So I could figure out right away in which instance I was located. This has...
Hi All, I have a slush bucket in service catalog, i need to load another system data into that sluck bucket,is it possible to do? please provide your inputs step by step please,Thank you in advance. Regards,Srvs.
In assessment questions for survey , all questions are displaying one next to one , butIs this possible to show 3 question in one table ? like belowUserEmp IDFeedback
Hi Team, I got a requirement for change module if "a,b,c" are level 1 approvals and "a" approved it. And same "a,b,c" are approvers at 2nd level of approvals. Now, "a" should not approve and we should restrict him to approve. And others in group shou...
Hi All, I have a date field in Sc task, Once that data variable selected, I need to Tigered the New Ritm through the script. But here the condition based on that Date selected, After 10 days only it needs to Insert the New RITM through script.For ex...
Every day since we upgraded our prod instance to Quebec, our ServiceNow admin account gets this email. It's only a warning, but I don't know if I'm being warned I'm logging too much and that this could impact performance. Or does this just mean I sho...
Hi everyone,I am trying to create an SLA Definition for Catalog task.I want the SLA to start on the date selected by the user i.e (New Hire Start Date) which is a variable in request item. I have tried using retroactive start and putting 'actual star...
Hi, I'm using the below catalog client script to auto populate the field values of email, phone, cost center, and invoice address. However, if I change the Requested for to another person, the field values are not changed and reflect the previous us...
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