Hi all, I am very new to servicenow world. I am trying to create a email notification only when incident is changed or increased. And in the body of the email along with other contents I also want the old priority value to be displayed. If you can pl...
Hello All,I have an requirement, 'How can we hide Flag button from knowledge article when article is not published?'Any help would be appreciated!Thank you!
Hi, We have requirement to hide the Request Approval UI action from standard change Reactivate template form for a new record(which is located at standard change catalog under Change) and we are not sure where this Request Approval UI action is locat...
Hi everyone, does anyone knows how to add the label on the tile widget?For example, on the screenshot below. The blue and orange ones does not have a label but the green one has (In Progress). When I hover to blue and orange, I will see what does it...
Hello All, We are getting error in Flow Designer.Error: "Insufficient Permissions. Please Check Oauth Token and scope permission".It's happening rarely, let us know how to fix this?Please explain on what circumstances this type of error occurs? We ar...
how to disable the particular group for incidents only in service now
I have a ui action that calls a record producer and passes a value to one of the variables and launches the record producer. Attempting to auto-populate a variable onLoad from variables/values available in the ritm/sc_task tables. I am getting an err...
So, I see a MSP (Domain Separated instance). I see couple of inbound actions, all created in Global domain.Now, the inbound action gets processed and creates an incident in a particular domain which is not correct as per client. The issue is that in ...
Hi All, i have a variable in SP which needs be restricted based on the start date.if start date is 25/03/2024 then end date should not be more than 90 days from the start date. can you please help me with this?
Hi all i have written this code in user activity if requester is inactive user so on the basis of inactive user i am running this code but only else part run that user is not found where i am doing mistake var answer = []; var requested = current.va...
Hello, I'm looking to restrict the manual approval options to only users with the role of "approver_user". Currently, when we manually add a new approval it shows the entire list of users which is causing errors and the directive has been changed to ...
Hi All, we have a requirement that third party want to access RITM/SCTask through REST API. We want to restrict them only to specific catalog item. how can we achieve this through ACL/Roles ? we have create an integration user, need help on ACL.
Hi,In ATF i have created few of the steps for incident process, once i run those then no incident records are generated. also no new user has been created if i check in the back end. Results:If i check in the back end of the list of incidents then i...
Hi, Can i run ATF tests in the Prod environment if NOT can i know the reason? Kindly help me out with the clear explanation? Thanks,
Im trying to find a solution preferably with flow designer that i can query the Incident table. If there is a record that has a value in the custom field u_uniquefailureid that matches to any other INC that it would then update the oldest or first cr...
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