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Location value mapping

Hello comunity,The location mapped to user profile is not the same as that of record present in service now for that location code. Let me give you background----We have this okta integration in place with service now, but what is happening is.....in...

Inquiry about Drag and Drop Attachments in Vancouver Update

Hello ServiceNow Community, I'm currently exploring the drag and drop attachments feature that came with the Vancouver update, and I'm interested in understanding more about the underlying code or configuration that enables this functionality.Example...

rafas_2703 by Tera Guru
  • 535 Views
  • 3 replies
  • 0 helpfuls

remove an article template from a kb base

Hi all,how do you remove an article template from a kb base, even though there are articles using that article template.is there no way to remove this article template from the kb base? Thanks,Carol

cchacha by Mega Guru
  • 445 Views
  • 2 replies
  • 0 helpfuls

script not working from BR/workflow

Hi All, I'm trying to generate a dynamic excel attachment from script. It is working perfectly fine but not from BR/workflow.And also I'm getting all the logs with perfect value. Please suggest how to make it work from BR n workflow.var selected_inc ...

Reports in servicenow

Hi Team, I am trying to create a report "aging incidents" . I want the number of incidents with the created time stacked by priority. Unable to achieve the count in the x-axis label. Please refer the screenshot. Let me know if this can be achieved in...

Alia by Tera Contributor
  • 428 Views
  • 8 replies
  • 3 helpfuls

Resolved! What are the Pros and Cons of extending the Incident Table ?

What are the Pros and Cons of extending the Incident Table ? If I go through the community posts from the past, I can see - Licensing Implications- Business Rules running  on task table or incident table that calculates something . Can this be elabor...

Santosh62 by Tera Contributor
  • 1885 Views
  • 7 replies
  • 1 helpfuls

SSO integration- Manager sync issue for duplicate names.

Manager sync issue for duplicate names.Users are getting populated from Azure and if they are getting the same name, manager of user is not getting populated correctly.Suppose if there are 2 sam and both sam's manager are different but since name is ...

nivethika by Tera Contributor
  • 275 Views
  • 3 replies
  • 1 helpfuls