I am attempting to configure the Global Search to return records from any table in the CMDB. I created a text index on the Collection field of the cmdb_ci table. The Text Index checkbox is checked, I hit the "Generate Text Index" related link, and go...
Hello All, I want users with Knowledge role can Edit, Publish, Update and Retire KCS Articles regardless of Ownership Group selected on KCS Article. Do I need to create new ACL's and make changes to UI actions?Please help me to achieve this. Thanks @...
We have some Configuration Items- software, which can not searched via Global Text Search located on right top of application. We can get returns for most CI Search via SN Global Search using CI ID, but we had an issue for some software CI, which hav...
We have a Vendor Manager who needs to access our Vendor Management Workspace. What roles would they need to access the workspace without simply giving full admin privileges?
Looking for the EOL/EOXS/EOS definitions. I've searched for quite some time - I cannot find ServiceNow's glossary/definition of terms that include End of Life (EOL) and End of Support (EOS). Not all companies/publishers use the same terms/reference...
Hiemail sending & receiving is not operationaland what could be the reason the processing time exceeded?email reader job also finewe don't have any system property like 'glide.email_diag.threshold.email_reader.runtime' to update
I have read all about the two spokes in the ServiceNow docs site, I can see that the Microsoft AD Spoke has a lot more OOB Actions available for use, and that the Microsoft AD v2 Spoke has a "v2" in it's name, also that the last update was more recen...
Hi ServiceNow Community,Today, I'd like to share a unique use case of `onSubmit()` client scripts in ServiceNow. While `onSubmit() client scripts are commonly used to validate form data or prevent form submission under certain conditions, they can al...
Can someone provide some insight on what role I can use to grant a specific user the ability to edit individual locations without granting the admin role.Thanks,AJ
I came back to work today and noticed an odd thing with my Dashboards. Several of my cloned reports that were given new names all showed as the original duplicate name on the dashboard. Has anyone else seen this (see attached)? Each report has differ...
Hello,I need some help with this weird interaction.Basically when i create a request on the incident form via "Create Request" button, it shows on the incident related list but it doesn't show on the Request related list. I think the configurations ...
Hi,In Servicenow ATF whenever i run the ATF by default i want to set the date as today's date.In the above screenshot if i run i am putting the date but if i run the same ATF after 10 days it will get error because whenever i run the ATF i want to pu...
From the below script i am trying to get the overlap dates of a scheduleIt is providing me the display values of the schedule date fields, Display value not getting adjusted according to user timezone. var ss = new GlideRecord('cmn_schedule_span'); s...
Hi, We're looking to utilise the Standard Ticket Actions widget on our custom application to replicate the ability in OOTB Incident Management to re-open cases. I've cloned the widget and amended references to tables etc to the custom application...
On the SCTASK form I added additional comments (customer viewable) and I can check the work notes box if I don't want it viewable to the customer. When I made an update in the additional comments field on the SCTASK for I am not seeing the comment o...