I want to send a delivery acknowledgement when I'm receiving an update request from third party in REST integration, and I have to again send them a process acknowledgment after I parse this update request to the staging table and process it, how to ...
Hi all, I need to populate a variable value from the catalog item in to body of notification ,the notification is in assessment instance table i have tried using the mail script but it is showing as undefined ,the name of the variable is u_summary.M...
Hi,After export as Excel time fields are showing seconds but i want to see it in only Hours and Minutes. I want to see in the Excel only Hours and minutes. Please help me out on the same. Thanks,
Hi I have created a new Catalog for particular group and also added User criteria for category and catalog item. But the user with no roles can still see that Catalog.How to hide it in service portal?
I have tried this script in onload client script but controller is not entering in this script : this script is not working. var items = $$('BUTTON').each(function(item){ alert("Step -1"); if(item.innerHTML.indexOf('Update') > -1){ ...
Hi,As below mentioned image, If Requested for location is China the he will not be able to select "Adobe(China)" software.
Not sure this is the right forum for this question... if not sorry... We are moving from ConnectWise to SNOW Fuji.In ConnectWise we have a couple different email addresses that are used for our customers to create incidents/tickets. Used for Incomi...
Hi, We have a ui action in List context menu, and need to access the current URL for a requirement. Is there any OOB script to fetch the current URL in UI action. Please help.
Once of our manager remembers that when you Export PDF (to see the entire record) it would show the Short and Long description in the RIEM record like it does in the SCTASK records. Has there been a change with the last update?Can I modify what is di...
Questions about moving changes from one instance to another... Seems like update sets are the way that changes made in one instance are meant to be moved from the instance that the changes were made and prototyped over to the target production instan...
I have exactly the same problem as in this thread, but I don't understand what the solution is:https://www.servicenow.com/community/itsm-forum/service-portal-service-status-widget-is-not-displaying-outages/td-p/484052 So if I create a Planned Outage,...
Hello,The UI Action for Propose a Standard Change Template has the checkbox for "Form Context Menu" enabled but it's not showing up on the Form Context menu - and I really need it to. It's repeating this behaviour in each of the DEV, TEST and PROD i...
Hi,I would like to be able to report on the different Record producer usage. I miss the link between the task created (incident, Request, Change, ....) and the Record Producer used to create it. What i initially did was to add a worknotes entry in th...
ITSM Simulator: HELP!! We would like state values to be updated to allow the service desk to have more information on what the next step in the process is. 1. Disable the State choice: "On Hold". (again, do not delete it) 2. Add a new State cho...
I have created a Record producer and used the below script to populate the field values except for the Opened field, the opened field has to be updated with the created on date. Script:(function() { // Set the values to the incident fields ...
