We are reviewing the use of the On-Call module for all our IT teams. Approximately 15 IT teams.Questions:1. While each team can setup their schedule, roster etc. who is the arching owner of the On-call module? is it the service desk? is it the SN adm...
Hi...I have to make the "work notes" field mandatory if the "priority" field changes, I have achieved this through "client script" but i need to achieve this using UI policyThrough UI policy what is the condition or script to be used ?Can anyone he...
Hi experts, I'm starting with Widgets and I'm need to pass a value from the spModal to the widget, I'm trying the "widgetInput" parameter, for example: spModal.open({ title: 'My First Widget, widget: "my_first_widget", ...
I want to prevent ITIL users from being able to check the VIP box under the sys_user (User Record). Only ITIL_Admin should be able to check the VIP field under the sys_user(User Record). Is there a simple way to do this without scripting? A screen ...
Good morning, I have a requirement to have task routed to the CI ownership Assignment Group, if their CI is selected from the List Collector. It works when ONE CI is selected. The Task is appropriately routed. However, it doesn't work when MULTIPLE C...
So I know that Portfolio module is not used by a lot of people, especially since no changes have been made to Demand or PPM in the last few years, by my Demand Manager just asked if there is a solution to this. When a Demand is created and passed to ...
How can i transfer articles from one knowledge base to another knowledge base? What is the best practice for this?
Hello comunity, I created the announcement with valid attributes but are not showing up in production portal.However, I created the same in development instance it shows up.Please help me to troubleshoot this why it is not showing up in prod. Thanks...
Hi,I am facing an issue while creating new normal change request through Copy Change. It's going on Normal Change type instead of Change Model. I modified UI Action- Copy Change, it's not working. Any suggestion?
Hello All,When i order a Catalog item it's description should be auto populated to Service request description. could anyone give me the script to achieve this? or any other way.
Hi,I'm looking to understand if there is a standardization for identifying Changes based on region using OOB ServiceNow. We currently have customization for region fields (NA/EMEA/APAC/LATAM) and are removing these fields to adhere to OOB ServiceNow...
I have custom table with multiple sections with respective questions.In OOB all sections are visible in single form I need to display individual tab for each sections in Portal form
How to Delete or Update work notes or additional comments ?Please Provide any examples also Scenario: we entered wrong comments in work notes , we want delete that work notes. Note:i tried delete and update at sys_audit table but not deleted. P...
Hi Team, I have a case, where duration field is not working properly when the field is read only. Below is the screenshot for the same. Here Actual effort, Planned effort and Remaining effort fields type is same(duration). but here can we see that R...
Hello All, We are Monitoring the System Diagnostics, Transactions in daily bases. 1. What is the maximum duration of the JVM UP Time, like it shows in hours and in days so what it the ideal range of the JVM UP Time to make a note if it is greater tha...
