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Resolved! ACL for all fields except one field

Hi All,                     I got requirement to give a user ASSET role but I should give him READ ONLY role for all the fields in the CI form except one field XYZ. I have given ASSET role and since they require read only for all the fields i have gi...

sry by Giga Guru
  • 10351 Views
  • 8 replies
  • 10 helpfuls

Resolved! Unable to archive related records

Hello!So i'm working on archiving the entire CMDB of just under 1 million records. There are a few that we will be keeping which i will deal with in the filters. The issue we are facing is with the related records.We have a 1:1 relationship, CI's to ...

miked_ by Kilo Explorer
  • 1658 Views
  • 4 replies
  • 0 helpfuls

missing column in Personalize List columns

Hi everyone, Just wondering if anyone can advise an issue. After we changed a filed type from UI Action List to boolean and migrated through to another instance (UAT), the field no loner available in Personalise List Columns and therefore it cannot b...

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georgechen by Kilo Guru
  • 1818 Views
  • 2 replies
  • 1 helpfuls

Resolved! How to rollback to older version

Hi team, I got a situation here, We have a dublin environment and we have upgraded our dev and qa to Geneva environment.Now we want our dev and QA back to dublin, please let me know is it possible?Also if we clone dev and qa(geneva) environment from ...

gaurav3211 by Kilo Contributor
  • 2464 Views
  • 4 replies
  • 2 helpfuls

Resolved! Gliderecord query for the table alm_asset

Hi all,I am facing a weird issue (or maybe I am wrong).I am trying to run a simple background script to retrieve field values from the tables Asset and Hardware (lets say for example install_status), but the system always return the value "undefined"...

Resolved! Assignment rules based on external values

Hi.I need to have assignment rules based on values that exist on a different table than the incident-table.In this case we have created a tagging-system in the core_company table and I would like to use these tags to assign the correct group.Assignme...

Resolved! Import set - load data - asset table not showing

HelloNew to ServiceNow - I am slowly learning so please be patient'I am trying to as best practise to import assets using "System import   Sets" but the only available "Import Set Tables" available are ComputerLocationNotificationUserHow do I get the...

flicker by Kilo Contributor
  • 2010 Views
  • 8 replies
  • 2 helpfuls

There is no x(close ) element in info message

Hello,I have problem with info message. I need to have info message (after clicking Edit... button) for Incident Pending Change related list in change request application. I put code into Edit... ui action (for my related list it's OOB global ui acti...

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marcin32 by Tera Contributor
  • 1188 Views
  • 3 replies
  • 1 helpfuls

Resolved! Transfer Order workflow location

Hello all,I'm looking to heavily modify the transfer order function to something more in line with our datacenter hardware.I was curious to look and see where I can modify the stages and what triggers what. I was under the impression that there was a...

Derek10 by Tera Expert
  • 1223 Views
  • 2 replies
  • 0 helpfuls

Resolved! Auto Resolve Incidents

What is the best way to "Auto Resolve" Incidents that have been submitted.   There is currently an inbound email action that auto generates an Incidents and uses the auto-assignment rule for assigning, however, based on certain assignment groups, wou...

Rick Kenny1 by Kilo Explorer
  • 4479 Views
  • 7 replies
  • 0 helpfuls

Resolved! Submit button on change form

Hi ,I have a requirement to return to 'my open changes' list when we click on submit button on the change form.'My Open Changes' is our custom module where we have applied filer to show all the open changes which are created by the logged in user.Cur...

raj159 by Mega Expert
  • 3447 Views
  • 4 replies
  • 1 helpfuls