I am trying to create templates for Incidents and want the category and Sub category values pulled from a table rather than a choice list. I have this set up on the incident. How can I do the same on the template? I want to enforce the dependencies f...
Hello All,Currently I'm facing an issue to pull an user record from LDAP. User's AD account is correct and it satisfies all the conditions pu in the OU filter. However, the record is not pulled from LDAP data source.I updated the filter, removed all ...
On the ServiceNow instance, I have made a change to one Label name "Requested by", but this has filtered through to all the Change forms (Normal, Standard and Emergency)I only want to change the Standard Forms. Is UI Policy the route and if so, how? ...
Hi All,I'm looking for a sensible way to restart this SLA which is used for Incident Acceptance (there is also an SLA for incident resolution): The reason for which i want to restart it is this: When a team first gets the ticket, the state is 'open.'...
Hi Guys, on my form, I am referencing another table (screenshot 1), however, when I select any of them, it will not show the name on the form, only the number (screenshot 2). Any help would be greatly appreciated.Thank you in advance.
Reaching out to the ServiceNow community to see if anyone has run into the same problem and how they have addressed it. Thanks very much in advance!Scenario:My users/customers of ServiceNow are our external customers, NOT internal users within our ...
Export to Excel file does not download exact number of rows displayed in list view. e.g- i can see all active notification which says- "1 to 300 of 323" on a page when i export it to Excel it downloads only 303 rows. I am using Eureka release.
Good Morning Community,We're about ankle deep in our StartNow Implementation and we're getting the foundation data ready for importing. One of my tasks is to get our listing of support groups ready and I've got a question about maybe a best practice ...
Hi , i have installed Discovery but when i run a discover ofcomputers , i can see the result in cmdb_ci_computer but i cannot see the same result in the Asset table ( alm_hardware ); do i have to create a business rule to synchronize the cmdb tab...
Hi All,I want to sort the subcategory choice list by name ,i got there is a sequence field in the choice table but we are having 200 subcategory so is there any other way i can do this?Thanks in AdvanceThanks & Regards,Akshay
Can I have different display values on 2 reference fields that reference the same table?
Is it possible to link indemependly created stories to other stories. I know that if I go to the parent story and scroll to the related list > Click New then it will create a story.The Child story will also store in the "Parent" Field the number of t...
Hi, Please do let me know how can we see the Software Installed in a PC in ServiceNow(PC Software Installations tab in ServiceNow).please refer the attachment for more clarity.
I created a field for a form. The text in the label is too long and wraps. I know how to make the field itself wider, but how do I make the label wider?
Hello List,I have this weird problem, and need some advice.in incident table I created a custom field "u_eassynchedat" as a date. I update it with "javascript:gs.nowNoTZ()", which sets it with current timestamp and at the same time it updates sys_upd...
