Can you change the display name from "Work notes (private)" to "Work notes (internal")?

[Simon Ohle]

Hello,

is there a possibility to adjust the field? 
It is confusing to some employees, who think work notes is only meant for themselves rather their whole team.

Cheers,

Simon

[mr18]

Hi Khar

Right click on the form header and open configure dictionary
Search in Label "Work Notes (private)" and rename the label to Work notes (internal)

[Simon Ohle]

This is not correct, since the label is only called "Work notes". It gets translated via a client script as explained below.

[Willem · Accepted solution]

There is a Client script used for this:

Modify Work notes Label

yourinstance.service-now.com/nav_to.do?uri=sys_script_client.do?sys_id=24ac15175b123300ac18290291f91a4f

Here you can see the label is coming from translated message:

You can adjust the message by adjusting or adding a Message as follows:

(So leave the Key as is and change the Message. Do this for each language you have).

Another option is to change the Client script directly.

[Simon Ohle]

Thanks for the answer. This solves the problem for the normal incident form but on the Agent Workspace its still the old "message". Do you know whats the difference?