Can you change the display name from "Work notes (private)" to "Work notes (internal")?

Simon Ohle
Kilo Guru

Hello,

is there a possibility to adjust the field? 
It is confusing to some employees, who think work notes is only meant for themselves rather their whole team.

 

find_real_file.png

Cheers,

Simon

1 ACCEPTED SOLUTION

Willem
Giga Sage
Giga Sage

There is a Client script used for this:

Modify Work notes Label

yourinstance.service-now.com/nav_to.do?uri=sys_script_client.do?sys_id=24ac15175b123300ac18290291f91a4f

 

Here you can see the label is coming from translated message:

find_real_file.png

 

You can adjust the message by adjusting or adding a Message as follows:

find_real_file.png

 

(So leave the Key as is and change the Message. Do this for each language you have).

 

Another option is to change the Client script directly.

View solution in original post

15 REPLIES 15

It should also work for agent workspace, as the script mentions:

else /* For agent workspace, service portal, angular mobile app */
        translatedMsg = getMessage('{0} (Private)', g_form.getLabelOf('work_notes'));

 

Which uses getMessage as well.

 

Have you tried clearing the cache for ServiceNow with cache.do in the Application navigator and clearing the browser cache?

 

I have found the Issue. The Client script is set to Isolate Script True.

If I change that to Isolate Script is False (unchecked) it works in Service Portal:

(note: Isolate script is per default not on the Client script form. You can add it to the form or list)

find_real_file.png

Hi Willem, 

thanks for taking the time. It works now, even with "Isolate Script" on. I just had to wait for a bit longer. 

Cheers,

Khar

Hi Willem, 

I am trying to achieve same but can not find the record in the Message (sys_ui_message) table with Key as  {0} Private.

Hi Medha, 

could you copy your query here? 

It should be something like this: yourinstance.service-now.com/sys_ui_message_list.do?sysparm_query=keySTARTSWITH%7B0%7D%20(Private)&sysparm_view=

Also:

Can you find the clientscript:

Modify Work notes Label

yourinstance.service-now.com/nav_to.do?uri=sys_script_client.do?sys_id=24ac15175b123300ac18290291f91a4f

?