Can you change the display name from "Work notes (private)" to "Work notes (internal")?

Simon Ohle · ‎10-20-2020

Hello,

is there a possibility to adjust the field?
It is confusing to some employees, who think work notes is only meant for themselves rather their whole team.

Cheers,

Simon

Willem · ‎10-20-2020

There is a Client script used for this:

Modify Work notes Label

yourinstance.service-now.com/nav_to.do?uri=sys_script_client.do?sys_id=24ac15175b123300ac18290291f91a4f

Here you can see the label is coming from translated message:

You can adjust the message by adjusting or adding a Message as follows:

(So leave the Key as is and change the Message. Do this for each language you have).

Another option is to change the Client script directly.

View solution in original post

Drew Carpenter · ‎08-01-2022

My experience with oob CSM/FSM Configurable Workspace:
Rome & San Diego don't come with this message, but when I added it, it started working for the Activity Compose component.
It didn't work for the form field, so I still had to add an additional client script that performs g_form.setLabelOf just for the particular table that I wanted it to work on (for me, it's the Case table).