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‎03-06-2018 06:20 AM
Does anyone know how to create a Parent Request that I can attach Child requests to. Much like the way you can create a parent INC. Does this functionality exist for request tickets?
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‎03-06-2018 07:51 AM
You must have to do this:
1. Navigate to Service Catalog / Open Records / Requests
2. Open a request
3. In the request form, click here
4. The next windows is open, to select the columns you want to add/remove of the form
5. You must select "Parent" in the left and click on the > button. This add the column to the form
6. If the column is in grease colour (its read only) you must make this "editable"
7. In the request form, click here
8. The form desing windows opens. You must configure the "parent column" to editable
9. In the parent column, clik on the configure icon (like a gear)
10. The properties column windows open and you must unchecked the "read only" property
11. Save the form
Ariel
PS: If my answer is correct, please mark it as correct. If you find it helpful, mark it as helpful

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‎03-06-2018 06:27 AM
Hello Desiree
The sc_request table has the column "parent". Is a reference to the "task" table.
You can make visible and editable the "parent" column in the sc_request form and assign a "parent" to the request, like this
When you lookup the "parent" all the task are shown. Maybe can create a filter to only "requests" are provided
Ariel
PS: If my answer is correct, please mark it as correct. If you find it helpful, mark it as helpful
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‎03-06-2018 07:33 AM
Thank you that is exactly what I'm looking for. Now one other question, how do I access the sc_request form in order to add this Parent field under our Request number?

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‎03-06-2018 07:51 AM
You must have to do this:
1. Navigate to Service Catalog / Open Records / Requests
2. Open a request
3. In the request form, click here
4. The next windows is open, to select the columns you want to add/remove of the form
5. You must select "Parent" in the left and click on the > button. This add the column to the form
6. If the column is in grease colour (its read only) you must make this "editable"
7. In the request form, click here
8. The form desing windows opens. You must configure the "parent column" to editable
9. In the parent column, clik on the configure icon (like a gear)
10. The properties column windows open and you must unchecked the "read only" property
11. Save the form
Ariel
PS: If my answer is correct, please mark it as correct. If you find it helpful, mark it as helpful
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‎03-06-2018 09:00 AM
what role do I need to have to be able to complete this?