Can you create a Parent request the same way you can create a parent INC ticket?

Desiree4
Kilo Contributor

Does anyone know how to create a Parent Request that I can attach Child requests to. Much like the way you can create a parent INC. Does this functionality exist for request tickets?

1 ACCEPTED SOLUTION

You must have to do this:

1. Navigate to Service Catalog / Open Records / Requests

2. Open a request

3. In the request form, click here

find_real_file.png

4. The next windows is open, to select the columns you want to add/remove of the form

5. You must select "Parent" in the left and click on the > button. This add the column to the formfind_real_file.png

6. If the column is in grease colour (its read only) you must make this "editable"

7. In the request form, click here

find_real_file.png

8. The form desing windows opens. You must configure the "parent column" to editable

9. In the parent column, clik on the configure icon (like a gear)

find_real_file.png

10. The properties column windows open and you must unchecked the "read only" property

find_real_file.png

11. Save the form

 

Ariel

PS: If my answer is correct, please mark it as correct. If you find it helpful, mark it as helpful

 

 

View solution in original post

5 REPLIES 5

arielgritti
Mega Sage

Hello Desiree

The sc_request table has the column "parent". Is a reference to the "task" table.

You can make visible and editable the "parent" column in the sc_request form and assign a "parent" to the request, like this

find_real_file.png

When you lookup the "parent" all the task are shown. Maybe can create a filter to only "requests" are provided

 

Ariel

PS: If my answer is correct, please mark it as correct. If you find it helpful, mark it as helpful

Desiree4
Kilo Contributor

Thank you that is exactly what I'm looking for. Now one other question, how do I access the sc_request form in order to add this Parent field under our Request number? 

You must have to do this:

1. Navigate to Service Catalog / Open Records / Requests

2. Open a request

3. In the request form, click here

find_real_file.png

4. The next windows is open, to select the columns you want to add/remove of the form

5. You must select "Parent" in the left and click on the > button. This add the column to the formfind_real_file.png

6. If the column is in grease colour (its read only) you must make this "editable"

7. In the request form, click here

find_real_file.png

8. The form desing windows opens. You must configure the "parent column" to editable

9. In the parent column, clik on the configure icon (like a gear)

find_real_file.png

10. The properties column windows open and you must unchecked the "read only" property

find_real_file.png

11. Save the form

 

Ariel

PS: If my answer is correct, please mark it as correct. If you find it helpful, mark it as helpful

 

 

what role do I need to have to be able to complete this?