For this customer, there is occasionally an approval at the Assess stage. When this happens, it gets approved, then generates the Approval at the 'Authorize' stage, but then that approval immediately switches to 'No longer required'. If I run a CR th...
Hi Everyone, I have a requirement where I want to change Drop/Down Choices in the SOW Incident Form1, I want to change "Create Change Request" to "Create Request" and if the user clicks on "Create Request" it should take them to the request form 2, S...
Hi team , I need to create 300 variables for a catalog item , is there any way to create them through script or transform map.
Create UI action to restart cancelled/rejected Requested ItemName: RestartAvailable when state = Closed Skipped or Closed IncompleteRequires role Catalog AdminIf Parent REQ is closed, mark as active and set state to Pending Approval. Restart workflow...
Good People,I need a report that will list all assignment groups that are being used on the On-Schedule. So I need to know for example out of my 250 assignment groups how many have an On-schedule defined.Just a note I am on ITSM standard, washington ...
Hello, I am trying to add users in the group with XL sheet using with Transform map. And I am using below code please correct me. ** OnBefore (function runTransformScript(source, map, log, target /*undefined onStart*/ ) { // get the user var us...
I have a order guide which contains the Requested for variable. Here i am allowing the manager to select one of his employee to order on behalf of him/her.Currently, it is auto populated based on the current logged in User. When i change it to anothe...
Hi All,I have a table that extends the change_request table. I tried to create a new record but got this message: "change model 'normal' cannot be applied to records in table"Does anyone know what does it mean? Thanks in advanced
Hello All,We have to use the due date from the description of the RITM to set the RITM due date. Use that same due date (-2 weeks) for each of the tasks on that RITM.I have created one BR for this but it's not working , please let me knowif I'm doing...
Hi, I have a new standard change model. I want to ensure all proposed standard changes use this new standard model. currently any approved propositions will use the OOB Standard Model.I can force the model to be specified on the template, and set the...
Please help me to understand Is Agile development 2.0 plugin installation free of cost for Production Instance.
Hi, I am looking for a help to understand the best practice to be followed in Knowledge management. If there is a business justification then should we change Knowledge base name once it is published ? Or it is not recommended due to consequences inv...
Hello I hope you’re having a good day. I’m reaching out for assistance with a report I’ve created on the time_card table. I’ve applied some filters to this report, but I’m encountering an issue. Specifically, I’m trying to display the value of the "C...
Hi All, Kindly help me to understand should we use distribution list or ServiceNow group to send email notification to a list of customer. We would like to send email from change request to a small group of customers. Please help. Thanks
Hi Community, I want to show list views based on specific groups. For eg., xyz group should only be able to see the abc view, pqr group should only be able to see the efg view. Any suggestions for the views restriction based on groups. Thanks,Poorva ...
