How many of you are using 'Unauthorized change detection'? How matured is it today?https://www.servicenow.com/docs/bundle/xanadu-it-service-management/page/product/change-management/concept/unauthorized-change-request.html Couple of years back we saw...
Which tool is typically used by a catalog manager toadminister and configure the service catalog? (Choose 2answers)A. Employee CenterB. ServiceNow UlC. Change Landing pageD. Catalog IJIE. Catalog Builder
Dear Community, I have updated a specific catalog item workflow. The new RITMs are following the updated workflow. How can I restart the workflow with the updated workflow for the previous RITMs. There are almost 18 RITMs that were submitted with the...
HI, I need to create a button to add the data from one variable to another variable. Button name : Add When Add button is clicked then information will be in text box 1 data needs to be moved to text box 2 variable with comma separated. I have create...
Hi all, I have a requirement to create new entry on "cmn_schedule_span" span table automatically via catalog Item and flow. The idea behind this request is to stop SLAs during xyz day and time for a specific location. I am considering to create a cat...
Hi,Can some one please guide me how to create a report for incidents which are closed within two weeks of opened date.Thanks in Advance.
Hello Experts, I have created a onchnage Client script to retu below is my script include: var assignmentAjaxUtils = Class.create(); assignmentAjaxUtils.prototype = Object.extendsObject(AbstractAjaxProcessor, { getAssignmentDetails: function(){...
How to I update the business rule to copy RITM comments to all the TASKs created under the RITM? Current business rule: Copy Comments from RITM to TaskThis only copies the RITM Comment to the first Task . (function executeRule(current, previous /*nu...
Hello Need to filter list collector based on another list collector (both of which are manually created fields) Reference qualifier below works and filters the list collector 'genesys_queues_1' correctly when 'genesys_additional_divisions' variable ...
Hello!I have been attempting to add a notification to the Notification "Bell" area when another ITIL user "@";s another user from a work note. However, I am unsure of the best way to do this via the notifications. Any help would be greatly appreciate...
Hi Everyone, As part of the Xanadu upgrade it is mentioned in the Release notes that for Problem management they have introduced new button/ui action to Re-assess the Problem task from WIP state. (Please refer the below URL). But I didn't find the Re...
I have a reference variable 'incident number' which refers to incident table. When we click on the search glass of that reference field it will open the list of the incidents. The requirement is only incident number, assignment group and short descri...
guide me
Hi Community,I need help filtering a reference field in a catalog item. 1. Scenario: • I have created a catalog variable called MID Server Cluster, which references the MID Server Cluster table (ecc_agent_cluster). • This table is related to the MID ...
How can we modify the tiles on the new Change Interceptor window (available with the Change Models). I need to remove the Success rate, highlighted in the attached screenshot. Tried looking through the community, didn't found much except KB0998658 wh...
