we are having one business rules which will update ritm comments and work notes whenever additional comments or work notes changes in related tasks. Now there is a business need to reopen resolved ritm whenever comments is added or updated. I have cr...
Hi All,I have created one catalog item it is working fine but I got new requirement that when ritm ticket will be created at that time some variable is that this variable are read only for other users now they want 2 of them variable should be editab...
Hi All,I have to create incident and need to fetch the data from table to fill in the incident description field. Can someone help me with the code to create inbound email action. Sample data: SiteCitySTZipProvider Name 6C04HagerstownMD217AT&T11...
Hi Everyone, Requiremnt: I have created the catalog item. Once the "Requested For" is selected, the "Assigned Asset" of this "Requested For" will be auto-populated in the "Test" field. I have written the Below client callable script include and On-ch...
Hi All,i am creating a catalog item in that I have a select box as Request Type(request_type) with choices as 'working capital inquiry', 'capital expenditure inquiry (pa)' 'capital expenditure inquiry (non-pa)'if 'working capital...
Hi Team,In catalog item we have 4 single line text variable and we want show on the form as hyperlink For example I have additional information variable so I want additional information text in hyper link "Additional information" , Once I click on th...
Hi All, I have cloned the widget name :Walk-up Queue On Site 2 in the PDI instance . After doing customization in the cloned widget it is effect on OOB box . After that i found that angular providers is same for OOB as well as custom one . I have cha...
I have installed the Microsoft Sentinel Bi-directional incidents sync between Microsoft Sentinel and ServiceNow.A few things I'm having an issue with.Comments from Sentinel are not displaying in ServiceNow (however ServiceNow work notes are appearing...
Hi I made annotation field in a form and added annotation text " Raise a request ". I want make this text a hyperlink so that when i click on that a catalog item will open on portal. Thank you
1. Type : Check box , Question : Market < Provide Market trends 2.Type : Check box , Question : Lining for sold<Team support activities3.Type : Check box , Question : Need Some data based user<Includes user recruitment If user select one check box ne...
Hi Community,I'm experiencing an issue in ServiceNow where the first approval step is skipped when I order an item. Here’s a brief overview of the setup: Scenario: When an item is ordered from the Service Catalog, it's supposed to go through a series...
1)Can we import Word documents into the knowledge base?2)Which of the below mentioned action requires itil_admin role?Delete IncidentResolveArchiveUpdate
We need to evaluate the maturity state of ITSM products for a customer like how well they have adopted the products, current maturity state, what best practices they have deviated from, capabilities adoption assessment etcThis is kind of the 'IMPACT'...
I want to submit incident when dialogue box shows up and after clicking on OK from dialogue box it must continue submit. and it should work for New as well as existing incident records.I have written onsubmit client script.function onSubmit() { i...
Hi Team , Need some help in scripting part , Requirement is Set below fields to read-only after approval is requestedcmdb_CI,cat,subcat,shortdescription,descriptionI tried with UI Policy , but looks like it doesn't work .