Can you link Service Portfolio / Service Offerings to Catalogue Request Items?

[marcus_redfern]

I am currently designing an ITOM focused Service Catalogue in a greenfield ServiceNow Implementation and am trying to understand how the Service Portfolio Management elements interact with other areas in ServiceNow - all the documentation seems to tell you is how to configure the different components, not how they relate to each other and to other modules.

I am working on a Jakarta instance and have enabled the Service Portfolio Management Plugin which has added the Business Service module with Business Service Catalogue view, Service Offerings and commitments etc, as well as.

We have mapped all the business Services and the relationships between them, and also the applications that support them in an Enterprise Architecture Modelling tool that I can import data from to build out the Business services in ServiceNow.

I would like to create Service Offerings against each Service representing the different versions of the Service (similar to Gold — Silver — Bronze options) with Costs, Ownerships, defined scope etc.   and then assign the relevant commitments such as for availability, P1-5 resolution targets, etc. so that end users can browse / search via the service portal for the Business service and then see and select the different offerings available to them.

I have managed to model the above out in my dev instance, but there does not then seem to be any way to link the offerings displayed in the Business service catalog to the requestable items in the Service catalog associated to that offering so that an end user can just click on through to order the offering they select.

There are elements like Catalog_Specs_card that are displaying the offering info, but no information on how you could edit the detail shown on that card, or how you might add either a link to a Service Catalog Category, or list related individual request items to that card as clickable links.

My questions are

Has anyone done similar?

Is there any further documentation on how to implement Service Portfolio Management and integrate with the Service Portal catalogue? ( a guided setup / implementation guide for Service Portfolio Management)

Can you edit the catalog_specs_card and add links to Request Items?

Can you use User Criteria against Service Offerings to manage entitlement and viability?

How do the Service Offerings then relate to other modules like Event management, Performance analytics, etc?

[rohantyagi]

Please take a look at the concept of business service catalog. I think this is what you are looking for: Business service catalog

[marcus_redfern]

Thanks for the response Rohan - I have read that already - it does not cover the concepts of how the Business Service catalog and the Service offerings related to it are able to be linked to the Service Request Catalog in the Service Portal - it just tells you how to configure the elements, not how they combine with other areas of ServiceNow to form a joined up Service Portfolio and Request catalogue

[Zod]

Hi Marcus,

could you find your answers somewhere? Unfortunately the documentation about this linkage between Service catalog /Service offerings and the Service Request Catalog in the Service Portal is not available at all. 

Looks like servicenow does not see any connection here, but due to my view there is one! Maybe a different concept about looking at things. But I need this to be linked and would like to avoid developing it separately. Would like to stick closely to the servicenow logic ... 

Happy to hear back from you sharing your findings.

[PerV]

I´ve had the same situation, and one way to possibly solve it is to use the "Subscribed by..." related list. That is, in the workflow for the catalog item request I add a script that adds the user/company to the "Subscribed by..." table and relates to the Service Offering. I am not sure this is the perfect solution, but this way you are able to report on the Subscription, group by who/which company that uses it, and also use the OOB homepage widgets (My Service Subscriptions).

Please get back if you find this suggestion positive, I am happy to discuss further.

//Per