Cancel Change request

[Praveen55]

Hello Team,

Need your support on the below

- Cancel Change Request (State-New) as no implementation is required

- Create New Change Task (State-New\Assess\Implement)

Thanks 

[Brent Sutton]

Hi Praveen,

You can cancel a change by right clicking in the header to show the context menu. Then just select "Cancel Change".

See the screenshot below:

You can generate change tasks using the workflow associated with the change. A good example of this is the "Normal" change workflow which uses a subflow to generate change tasks at the implementation phase. Please see screenshots below:

Change Request - Normal change tasks

Change Request - Normal

Use these as an example of how you might configure your workflow.

Let me know if this worked for you.

Thanks,

Brent

P.S. Please mark as correct if this information helped you.

[Praveen55]

- Cancel a Change request

I have tried using the Cancel Change option, however, it pops up for reason. After providing the reason, all the mandatory fields are highlighted to complete. 

Kindly advise on how to by-pass all these to cancel the Change 

- Create New Change Task

Have launched the workflows with the Change. Can you please advise with the option to create a new change task from the workflow or other way ?

[Brent Sutton]

Hi Praveen,

- Cancel a Change request

You would have to take a copy of the "Cancel change" UI Action and modify it to ignore mandatory values. I personally wouldn't do that as I want a reason to be captured for why a change request is being cancelled and I want my data set to be consistent with all mandatory values completed (even for cancelled changes).

- Create New Change Task

I'm a little confused about the second part of your question about "Create New Change Task"? I assume from your attachments that you've created a subflow that will be triggered by your main workflow?

If you have used the "Create Task" activity and configured it to for change tasks then the change tasks will be created when the subflow is triggered. Should look something like this:

You obviously need to have included the subflow in your main workflow for this to work. Please take a look at Workflows used as subflows if you need more information. Should look something like this:

Hopefully this makes sense. I think I answered your original question in my first reply. Please mark as correct if this information helped you.

Thanks,

Brent

[SanjivMeher]

Cancel Change

use g_form.checkMandatory = false in your Cancel Change UI action, so that it doesn't check for mandatory fields.

Create New Change Task

Use Create task activity in the workflow to create a new task in a change.