Cancel Change request

[Praveen55]

Hello Team,

Need your support on the below

- Cancel Change Request (State-New) as no implementation is required

- Create New Change Task (State-New\Assess\Implement)

Thanks 

[Praveen55]

Cancel Change:

I have modified the UI action: Cancel change by adding g_form.checkMandatory = false  but no luck. Attached the modified for your reference. Kindly advise

Create New Change Task:

I could use NEW under Change Task tab to create a new task when the change is in New state. However, would require to create new Change task when the Change is approved and in Assess\Implement State. Can you pls provide any screenshot to do that from Workflow

[SanjivMeher]

Can you try with below code

var changeConfirmCancelDialog;

function loadConfirmDialog() {
        g_form.checkMandatory = false;
	var dialogClass = window.GlideModal ? GlideModal : GlideDialogWindow;
	changeConfirmCancelDialog = new dialogClass("change_confirm_cancel", false, 648, 250);
	changeConfirmCancelDialog.setTitle(new GwtMessage().getMessage("Cancel Change Request"));
	changeConfirmCancelDialog.render();
}

function moveToCancel(notes) {
	var ga = new GlideAjax("ChangeRequestStateHandlerAjax");
	ga.addParam("sysparm_name", "getStateValue");
	ga.addParam("sysparm_state_name", "canceled");
	ga.getXMLAnswer(function(stateValue) {
		g_form.setValue("state", stateValue);
		g_form.setValue("work_notes", notes);
		g_form.checkMandatory = false;
		var changeConfirmCancelDialog;

function loadConfirmDialog() {
	var dialogClass = window.GlideModal ? GlideModal : GlideDialogWindow;
	changeConfirmCancelDialog = new dialogClass("change_confirm_cancel", false, 648, 250);
	changeConfirmCancelDialog.setTitle(new GwtMessage().getMessage("Cancel Change Request"));
	changeConfirmCancelDialog.render();
}

function moveToCancel(notes) {
	var ga = new GlideAjax("ChangeRequestStateHandlerAjax");
	ga.addParam("sysparm_name", "getStateValue");
	ga.addParam("sysparm_state_name", "canceled");
	ga.getXMLAnswer(function(stateValue) {
		g_form.setValue("state", stateValue);
		g_form.setValue("work_notes", notes);
		g_form.checkMandatory = false;
		changeConfirmCancelDialog.destroy();
		gsftSubmit(null, g_form.getFormElement(), "state_model_move_to_canceled");
	});
}

if (typeof window == 'undefined')
   setRedirect();

function setRedirect() {
    current.update();
    action.setRedirectURL(current);
}
		changeConfirmCancelDialog.destroy();
		gsftSubmit(null, g_form.getFormElement(), "state_model_move_to_canceled");
	});
}

if (typeof window == 'undefined')
   setRedirect();

function setRedirect() {
    current.update();
    action.setRedirectURL(current);
}

[Praveen55]

I have Updated the UI action: Cancel Change with the provided code, however, no luck

When I try to use, it asks for Reason and though I enter valid reason, stays at that screen only and at the backend, the mandatory fields are highlighted

[SanjivMeher]

See if below thread is helpful

https://community.servicenow.com/community?id=community_question&sys_id=a50e4baddb9cdbc01dcaf3231f96...

[Praveen55]

The provided thread did not work as clicking on the new UI action (cancel_change (client side)) did not perform any action

Also, I do not want to modify any of the existing default scripts impacting the organisation. Kindly advise