Cancellation of a Problem

[Shruthi8]

Hi,

I have a requirement to Cancel a problem when it is in New State.

Is it possible to cancel a problem with New state without deleting it?

Thanks in advance

[eumak]

Hii,

You can achieve this via writing a BR on the specific condition.

Hope it will help you.

Cheers..!
Tushar

[Anshu_Anand_]

You can use BR on insert/update in problem table

When to run:- state is new

action:- state to closed/resolved or any choice up to your requirement.

Action

Please mark the answer as correct if its helpful

[Ankur Bawiskar]

Hi,

you can create UI action on problem table and show when state is New

UI Action Condition:

current.state == 101

Script:

current.state = ''; // give choice value for cancel

current.update();

Regards
Ankur