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Attachment file rename

when i try to attach a attachment on incident form the attachment file name system has to check if it's vaild file name or not? Name convention –                 Original_file_name+_+USERID+_+YYYYMMDD.original file Extension  Example : ABCD_siva_2020...

busireddy by Tera Contributor
  • 1960 Views
  • 2 replies
  • 0 helpfuls

Resolved! Make Variables Field - Read Only in Catalog Task Default View

I have created a UI Policies to set Due Date and Variables as Read-only for the sc_task table. However, the Variables are not disabled in Default View. Here's one of the Catalog Tasks. As you can see, the Due Date is set as Read-only, however, the V...

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hanaphouse by Giga Guru
  • 2091 Views
  • 7 replies
  • 7 helpfuls

Resolved! Catalog Tasks not created in Catalog Item

Can you help me with this newbie problem? I think I did everything right but it doesn't work. Here's the simple workflow:   Here's the workflow of the request associated to the catalog item:   Here's the RITM ticket created. No Catalog Task.

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hanaphouse by Giga Guru
  • 3528 Views
  • 12 replies
  • 7 helpfuls

Resolved! How to check clone history

Hi, In Dev instance when we were in NewYork  version we did cloning multiple times Prod to Dev. recently we upgraded Dev instance to Orlando. my requirement is here, how to find last cloning details when we were in newyork version.

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Supriya25 by Tera Guru
  • 3416 Views
  • 10 replies
  • 6 helpfuls

Resolved! Publish Knowledge Articles on Import

Can someone provide insight on how to automatically publish Knowledge articles that are imported (via the Knowledge Import module) from a Word document. I have Publish workflow as "Knowledge - Instant Publish" for all of our Knowledge Bases. Thanks,A...

TStark by Kilo Sage
  • 1287 Views
  • 5 replies
  • 0 helpfuls

Tasks not showing in RITM

HI All, could you please help me with the below issue. issue :  after RITM get created in service catalog,the generated tasks are not showing up in tasks Related list . if i right click on page and select "Toggle Domain" option the tasks are getting ...

dpi by Kilo Contributor
  • 923 Views
  • 1 replies
  • 0 helpfuls

Sync between two fields

I have two different table table1 and table2 ,there is a choice field which is same in both the table and there choices also same. I have a requirement if the value of choice field in table1 is updated then the same choice get automatically updated o...

Service Portal - Change the text of the Leave Page alert "Leave Site: Changes you made may not be saved." Specifically when we have Cart Items before closing of window

Hello Everyone,Thanks in advance, Recently we got a requirement to Change the text of the close browser page alert to change Text. when we have cart items in it. I tried Customizing and Overriding "spSCNavStateManager" and changing the alert message ...

Resolved! Change Calendar/Schedule

I am looking to create a Change calendar/schedule which combines three areas; the actual Change calendar/schedule view but also want to be able view the blackout windows and maintenance window on the calendar/schedule. I was thinking this could possi...

tomelk31 by Kilo Explorer
  • 3096 Views
  • 4 replies
  • 0 helpfuls

Resolved! What is the meaning of !current.comments.changes() ?

Hello Experts, In my instance one of BR there is condition 'current.watch_list.changes() && !current.comments.changes()'I understand that changes()  is GlideElement method.I want to know what is the meaning of !current.comments.changes() Does it mean...

Amit Rao by Giga Expert
  • 2313 Views
  • 3 replies
  • 5 helpfuls