cannot see records in custom table?

[Hafila Hatta]

i have a custom table that extends from "Task" table. this custom table is now in a scope app, have its own modules, application etc. 

however, after granting All ACL to the users, users are able to create records on this table but could not see the newly created record or any record list in the table. what could be the issue?

[Deepak Shaerma]

Hi @Hafila Hatta 

When a table extends Task and lacks a specific .* ACL, field-level access falls back to the parent task.* ACLs. OOTB task.* Read ACLs typically require the itil role. If your users only have your scoped application's role and lack itil, the system evaluates the row as readable but every single field as hidden.
Fix: Create a Read ACL for your_table.* and assign your custom scoped role to it.

2. Check if any Before Query business rule created for task table or your custom table.

Happy to help! If this resolved your issue, kindly mark it as the correct answer ✅  and Helpful and close the thread 🔒 so others can benefit too.

Warm Regards,

Deepak Sharma

Community Rising Star 2025