Cannot Update incident for Service account through Postman

[Bhavya11]

Hi ,

i am encountering the issue like when i tried to update the specific incident from postman  by hitting the endpoint through postman but i got an error "connect ECONREFUSED port number" .

How to fix this issue?.

as user has basic authentication. User try to use PATCH/PUT method. but getting this issue "connect ECONREFUSED port number".

Kindly help

Thanks,

BK

[RaghavSh]

@Bhavya11 Seems to be a proxy issue.

Go to POSTMAN setting>>Proxy>> check the proxy server and proxy auth, username/password

 I belive you are using it on company's n/w , try your personal laptop + PDI combination.

[Bhuvan]

@Bhavya11 

Check if you have firewall between postman and your instance.

Try it from your personal laptop and check if it works.

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Bhuvan]

@Bhavya11 

You can use below article for further troubleshooting,

https://support.postman.com/hc/en-us/articles/6920078647063-I-receive-an-ECONNREFUSED-error

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Bhavya11]

Hi @Bhuvan  ,

 As this external system which is Ansible; for the testing purpose they are using Postman to update the incident. do i need to whitelist their IP address in our ServiceNow instance ?.

Thanks,

BK

[RaghavSh]

The best approach in such cases is check with External system (Ansible in your case) , how have they integrated with other cloud based tool in past.

I believe that will give you a better idea, otherwise there are quite a lot of possibilities.