Cannot Update incident for Service account through Postman

[Bhavya11]

Hi ,

i am encountering the issue like when i tried to update the specific incident from postman  by hitting the endpoint through postman but i got an error "connect ECONREFUSED port number" .

How to fix this issue?.

as user has basic authentication. User try to use PATCH/PUT method. but getting this issue "connect ECONREFUSED port number".

Kindly help

Thanks,

BK

[Ankur Bawiskar]

@Bhavya11 

are you able to fetch some INC details using GET?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Bhavya11]

hi @Ankur Bawiskar ,

No, even for GET/POST  method also same error "connect ECONREFUSED port number" .

Thanks,

BK

[Ankur Bawiskar]

@Bhavya11 

it seems some issue in how you are authenticating or sending the request?

Is your instance having SSO enabled?

is the username password correct?

share some screenshots.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Bhavya11]

Hi @Ankur Bawiskar ,

Is your instance having SSO enabled? - Yes

is the username password correct? - Yes , i have checked manually when i try to login with username and password its working fine

 As this external system which is Ansible; for the testing purpose they are using Postman to update the incident. do i need to whitelist their IP address in our ServiceNow instance ?.

Thanks,

BK