Cannot Update incident for Service account through Postman

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Bhavya11
Kilo Patron

4 weeks ago

Hi ,

 

i am encountering the issue like when i tried to update the specific incident from postman  by hitting the endpoint through postman but i got an error "connect ECONREFUSED port number" .

 

How to fix this issue?.

 

as user has basic authentication. User try to use PATCH/PUT method. but getting this issue "connect ECONREFUSED port number".

 

Kindly help

 

Thanks,

BK

 

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Ankur Bawiskar
Tera Patron
Tera Patron
In response to Bhavya11

4 weeks ago

@Bhavya11 

are you able to test from your laptop via Postman? -> If yes then you need not worry

It's the issue with Ansible team and they should check with their network team why they are not able to reach to instance.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

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Bhuvan
Kilo Patron
In response to Bhavya11

4 weeks ago

@Bhavya11 

 

You can check with your Network team whether internet access from Ansible is allowed or limited to certain URLs. I believe they have firewall rules or limited access to public URLs which is limiting your ability to test it from Postman.

 

Check how routing happens and how they allow access internet from the external system. This is a connectivity issue and work with your network team to resolve it. If you need IPs for ServiceNow instance, you can get it from below link [login with your support ID and choose the instance]

 

https://support.servicenow.com/now/en/pages/automation-store?id=ns_automation_store

 

If this helped to answer your query, please mark it helpful & accept the solution.

 

Thanks,

Bhuvan