Cannot update problem state from Assess to Closed via API

[ClémentN]

Hello everyone,

I'm currently having troubles with problem management. I'm using the Table API to update problems. While I didn't have any issue to change the state from New to Assess, I am now stuck trying to move it from the Assess state.

I tried PUT/PATCH methods

PUT https://INSTANCE/api/now/table/problem/PROBLEMID

{
    "state": "107",
    "resolution_code": "canceled",
    "close_notes": "My close notes",
    "closed_by": "admin"
}

 but it still stays at state "102" (Assess). In the UI, I can change the state from Assess to Closed without any issue. I inspected the calls and it calls the xmlhttp.do endpoint with the same params as before (without closed_by).

Do you know what I am doing wrong ?

Thanks in advance !

Clément

[Dr Atul G- LNG]

Not sure @ClémentN  Might be log a now support case and try. is all parameters having right name? and API response you are getting?

[ClémentN]

Hi @Dr Atul G- LNG 

Yes, parameters names seem correct from what I know. I get a 200 status, fields are just not updated. I will probably contact the support as this could be a bug. Thanks again for your time.

[Dr Atul G- LNG]

Yes , look lie it is bug  now. Please updates in thread.