Cannot validate Additional Comments in Automated Test Framework - Records not found
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06-26-2025 02:39 AM
In Automated Test Framework, I want to validate whether the Requested Item contains additional comments. Since additional comments are stored in a different table (Journal Entry), I created a record validation for it. However, it always says that the record cannot be found.
Step 5 - Submit Catalog
Step 6 - Get REQ item from Step 5
Step 7 - Get the RITM item from Step 6
Step 8 - Open sys_journal_field table and find the RITM with additional comments
This is my Step 8 Record Validation:
But it always says:
Additional comments will be added quickly after submission. I have the timeout to 60s. Still having the same error of record not found.
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06-26-2025 02:51 AM
if that user doesn't satisfy read access on sys_journal_field table then it will fail.
Did you try with admin user and see?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-26-2025 02:59 AM
Hi Ankur,
Tried it with Test User as Admin. Still no success.