Two managers for a single group

[NishaB]

Hi,

Is it possible to add two managers for a group in Servicenow? When I searched, I'm able to add only one manager.

[Dr Atul G- LNG · Accepted solution]

Hi @NishaB 

This is not possible out of the box (OOTB). You would need to create a custom field to store a second manager, but doing so introduces technical debt. Logically, there should be only one manager assigned to each group.

[Ankur Bawiskar · Accepted solution]

@NishaB 

that's how OOTB it works.

what's the purpose of 2 managers?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Dr Atul G- LNG · Accepted solution]

Hi @NishaB 

This is not possible out of the box (OOTB). You would need to create a custom field to store a second manager, but doing so introduces technical debt. Logically, there should be only one manager assigned to each group.

[Ankur Bawiskar · Accepted solution]

@NishaB 

that's how OOTB it works.

what's the purpose of 2 managers?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Nishant8 · Accepted solution]

Hello @NishaB, Manager is a reference field, and therefore, you are allowed to select only one at a time. As others have suggested—and in my view as well—you can try to keep the OOB functionality intact. However, if you have a specific requirement (e.g., notifying multiple users), you can create a field of type 'List' to store multiple users.

Regards,

Nishant