Catalog definations and itsm material

[Akhila P]

Hello Everyone, 

after 2.3 years of working on the ServiceNow Scoped app. Now I want to learn ITSM. Anyway, I have experience of working on ITSM for 6 months, it feels like a long time ago and I don't remember much. can anyone of you share the ITSM study material, please?

Also, can you answer the below questions?

What is service catalog?

What is catalog?

What is catalog item?

What is catalog builder?

What is maintain items?

What is catalog tasks?

[Viraj Hudlikar]

Hello @Akhila P 

Over Now Learning you have this on demand course IT Service Management (ITSM) Fundamentals On Demand - Now Learning 

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[PritamG]

1. Service Catalog:
   A self-service interface where users can browse and request services or products offered by IT departments or other service providers.

2. Catalog:
   A collection or grouping of related items in the service catalog, organized for easier access by users.

3. Catalog Item:
   A specific product or service available for request within a service catalog, such as a new laptop or software installation.

4. Catalog Builder:
   A user-friendly interface in ServiceNow for creating and managing catalog items without deep technical expertise.

5. Maintain Items:
   A module in ServiceNow where admins can create, edit, and manage catalog items and associated configurations.

6. Catalog Tasks:
   Tasks generated as part of the fulfillment process for a catalog item request, assigned to different teams or users to complete specific actions.

[Abhishek_Thakur · Accepted solution]

Hello @Akhila P ,

You can follow the below link that will help you to get started with ServiceNow ITSM.

1. What is service catalog?

The ServiceNow Service Catalog is a core feature of the ServiceNow platform that allows users to request services, products, and IT support. It provides an intuitive interface for browsing and ordering services.

2. What is catalog?

It's a place from where you can request the services as per your requirements.

3. What is catalog item?
A single service that is available to request or use.

4. What is catalog builder?

It's a feature that helps you to build the catalog item easily.

5. What is maintain items?

It's a module that help you to build a catalog item from native UI.

What are catalog tasks?

Task that needs to be fulfilled from fulfiller end for the purpose to deliver the requested services to the end users.

Please mark my solution as accepted and give thumbs up, if it helps you.

[Uncle Rob]

These are all ServiceNow 101 questions that are addressed as early as "welcome to servicenow" and a core component of the CSA coursework.
Would HIGHLY recommend you start on Now Learning and also search these terms on Docs.
Simply placing the definitions here aren't going to help you understand.