Catalog - How to set the use of a cart

julianc
Kilo Explorer

Hello,

We are in the process of creating a new service catalog.

Everything is running fine, but I am still battling in order to understand how to use the "2 steps" Cart.

We have another catalog using this cart, and it seems that the cart execution is related to a special field on each article, as a "true/false" value. Once set to true on an article, the request process will display the cart.

I'd like to be able to understand which "process" is calling this value as true/false, in order to create a new field.

Thank you,

Regards,

Julian

5 REPLIES 5

moulik1
Kilo Guru

Hello,


below link might be of help(if you have not gone thru yet)


Configure cart layout


Configure two-step shopping cart screen


Hello,



Thank you for your answer.


Unfortunatly, I already checked lots of documentation online concerning cart and screen configuration.


I understand how to configure the cart. What I do not understand is how to enable the "two-step" catalog checkout process for a specific catalog.



Thank you,


Julian


Ivano B
ServiceNow Employee
ServiceNow Employee

Hi Julian



I think that one is a global condition. This means that you can have one or the other.


Maybe I'm wrong but I don't recollect a way to activate the option   only for a specific catalog and not for another.



R0b0


Ivano B
ServiceNow Employee
ServiceNow Employee

Hi Julian



Not sure if this is what you need but here's a quick explanation.


As reported by the wiki ( Configure cart layout for specific items ) that field 'cart layout' and other fields (e.g. Omit price in cart, No cart) work together.


If you want to display the configuration fields for the item, you need to clear the Use cart layout check box.



Usually the 'Use cart layout checkbox' is set to true by default.


You can see this information checking the dictionary on sc_cat_item



Use_cart_layout___ServiceNow.png




There is no specific process in place simply OOB that value is defaulted to true.


Plus when that field is set to true is also possible to use a specific cart layout if you want


You need simply   to populate the field named 'Cart layout' with the necessary cart




I hope this help/answer your question and if it does please mark it



Cheers


R0b0