Catalog item approval request should go to particular group..

[Kruthik M Shiva]

Hi All,
I have created one category and 4 catalog items in the service portal so, as a process owner, The request from these items should flow to the group members of the group "XXX" for approval so as to grant the requester an ITIL License. How to do these if anyone has solution or pointers on these please do share.
Thanks in advance.

[Surya-S · Accepted solution]

Hi @Kruthik M Shiva 

You can use the Ask for Approval action in the flow of the catalog item. I have attached a screenshot of sample approval action.

You can click on add a group, select the group, and also select the type of approval you want where it is written all users approve.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards
Surya

[Kruthik M Shiva]

Hi @Surya-S 
As a second part of this requirement, I need to assign ITIL role to the user whoever raised the request. Once the request is approved Can you please tell how I do this?
Thank you.