Resolved! Is it possible to query multiple tables for 1 visual task board?
I have a user who wants to add incidents, service requests and a couple other tables into one visual task board. Is that possible?
Forum Posts
Resolved! Auto replies on resolved/close tickets
Hello,I am looking to send auto-replies on email that either resolved or closed. I tried the solution discussed in the threadAuto Reply Email for Closed and Resolved IncidentsHowever, the event discussed in the above thread is not sending the auto re...
Resolved! tracking software licence renewals
We have a situation where some Software Licences are expiring and causing incidents as they need to be renewed.These are "internal" but follow a similar pattern to something akin to QAS (for anyone in UK).They are valid for 90 days and then we need t...
CI Verification and Merge CIs
CMDB and Asset have been separate in my company. CMDB is in ServiceNow. Asset is in HP Asset Manager. We will be migrating all assets to ServiceNow. Not knowing how CIs and assets will coalesce with each other, I enabled Enforce CI Verificati...
Resolved! Making Type field on Change request form editable after copying a change using Copy Change UI button for itil users?
How to make Type field editable after copying a change using Copy Change UI button for ITIL users?by default it copies all the details as from the source one. and the type field remains read-only from the beginning only.
Attachments are missing
Currently we are attaching some template to the catalog item form variables and we are allowing our users to download the form from the service catalog and attach it while submitting a request.The problem is that attachment's are missing and this iss...
Do you ask clients to rate your service on resolution of a ticket? Do you give them an option to re-open a resolved ticket? or even an Escalate a ticket on-demand? ...
we're looking to do all the above so planning to give clients to agree or disagree with our resolver groups closing tickets.the plan is to allow the end user to click a happy, indifferent, sad face if they agree that the ticket can be closed .. if no...
Resolved! How do I reconcile a CI that is discovered with data from a Spreadshet?
Hello I am trying to reconcile data from two sources into one record in the CMDB. I am working in GenevaI have a set of discovered CIs using ServiceNow DiscoveryI have a spread sheet of CI data with matching names and serial numbers with cost data th...
Resolved! How can we quickly apply a template at the creation of an incident by the url ?
Hi,I'd like to create links to create incidents and automatically apply a template just by passing the template id in params of my url.Something like this :https://<....>.service-now.com/incident.do?sys_template_id=6e3389196ff28********It would be si...
Resolved! UI Action, check mandatory fields.
Hi I have a UI Action in change with a script that checks mandatory fields. But it only checks one fields at the times.How do i set the UI Action to check for all fields onClick.function approval(){ if(g_form.getValue('short_description') == ''){ ...
Resolved! Asset - Installed on?
Hi All,I'm creating a view for assets and want to add similar tab CI have which shows installed software. The closest I got with out of the box option was adding software packages(cmdb_ci_spkg) to related list but that won't show anything as it on it...
CMDB BSM Relationship Best Practices
Greetings everyone,Getting into Discovery + CMDB within my company. Starting relationship building for Business Service Maps and wondering if any standards exist for best practices or examples? Checked Community + Wiki couldn't really find much in th...
Add multiple CI's to a Change Ticket
We have regular patching which involve around 100 CI's. What is the best way to add/associate the CI's to my change ticket?
Streaming error: java.lang.RuntimeException: Streaming error: com.glide.rest.serializer.impl.JSONSerializer.handleSerializeException(JSONSerializer.java:154) and java.lang.reflect.UndeclaredThrowableException: java.lang.reflect.UndeclaredThrowableExc
I am getting 2 errors while trying to insert fields on CMDB table.java.lang.reflect.UndeclaredThrowableException: java.lang.reflect.UndeclaredThrowableException: com.sun.proxy.$Proxy41.setStatus(Unknown Source)com.glide.rest.handler.impl.ErrorHandler...
Resolved! Service Catalog Space Between Variables, Record Producer Variable Space
Variables in the Service Catalog can leave large amounts of white space between other variables when using containers, or in other words the padding / margining of the height are larger than usual. This happens at times for many reasons :This is re...
