Catalog item automatically scrolls down when being opened

[karolisjon]

Hello, we noticed one issue with one of our catalog items in the service catalog. When you open the catalog item, it scrolls down automatically below and almost all of the description is left above. In the screenshot below you can see that the scroll bar is not in the top as it should be:

I wasnt able to reproduce this issue on other TSCs and I wasnt able to find any setting or property in the catalog item, that may be doing this. 

Has anyone seen this before and has any ideas on how to fix it? 

[Thameem Ansari]

The auto-scrolling could be happening because of the field messages on the form.

Please check if you have a field message on the form. if so then you need to disable the auto-scroll by adding ", false" at the end of the showFieldMsg line. as shown below

g_form.showFieldMsg('contact','please add your contact','error', false);

[karolisjon]

Hi, thanks, but that didnt help. There were some help messages added on a few variables, but disabling them didnt help. Have you any other ideas? 

[karolisjon]

Hi, I couldnt find any field messages on the item. Could this be caused by anything else? 

[Trung]

Hi @karolisjon 

I have same issue with you, had you found any solutions?

Best regards