catalog item build - Flow designer

[dassan]

I am developing a flow for a catalog item for an application install request. In the flow designer the build is done till the Catalog task item which is assigned to IT team. 

Need help in understanding what logic to apply post the catalog task creation, how to close the flow & can I add a notification trigger at the same point.

Regards

Sanyo

[AndersBGS · Accepted solution]

hi @dassan 

After task completion I would make an update of RITM to set state and other fields to resolved. Basically, further processing depends on your work process and other configuration.

[dimi_ · Accepted solution]

Just add another "update record" action after this step to close the RITM and/or any other logic you want to implement.

[AndersBGS · Accepted solution]

hi @dassan 

After task completion I would make an update of RITM to set state and other fields to resolved. Basically, further processing depends on your work process and other configuration.