Does "Set default knowledge field values" → Article Body support HTML formatting?

[Priya Solanki]

I am trying to configure a default Article Body for a Knowledge Base using the Set default knowledge field values feature.

Navigation:

Knowledge Base → Set default knowledge field values → Article Body

When I select Article Body, a field labeled "Enter text in HTML format" appears.

My expectation was that this field would accept and preserve HTML formatting, so I entered HTML containing:

     1. Images

    2. Headings

    3. Bullet points

    4. Inline styles (font family, font size, colors)

However, when I create a new Knowledge Article using this Knowledge Base, the HTML formatting is not applied as expected. Styling such as custom fonts, colored bullets, and some inline formatting is ignored.

 Is this a known limitation or expected out-of-the-box behavior? If HTML formatting is not supported here, what is the recommended approach for populating a formatted default Article Body (including images, bullet points, and styling) for all articles created in a specific Knowledge Base?

[Rafael Batistot]

Hi @Priya Solanki 

May you try to use Knowledge Templates 

https://www.servicenow.com/community/servicenow-ai-platform-forum/how-to-create-design-templates-for...