catalog item build - Flow designer

[dassan]

I am developing a flow for a catalog item for an application install request. In the flow designer the build is done till the Catalog task item which is assigned to IT team. 

Need help in understanding what logic to apply post the catalog task creation, how to close the flow & can I add a notification trigger at the same point.

Regards

Sanyo

[AndersBGS · Accepted solution]

hi @dassan 

After task completion I would make an update of RITM to set state and other fields to resolved. Basically, further processing depends on your work process and other configuration.

[Dr Atul G- LNG]

Hi @dassan 

You need to set the/stages to the same value.

You can pick any OOTB flow to understand this.

https://www.servicenow.com/docs/r/build-workflows/workflow-studio/add-stages.html

https://youtu.be/lvbgaRpQsUc

https://youtu.be/KS0hzjtsTJY

[Ankur Bawiskar]

@dassan 

it all depends on your business requirement i.e. what should happen after catalog task creation

Does your business require email to be send once Catalog task is closed? -> If yes then your flow can wait till catalog task closure using the Wait checkbox and then use "Send Email" flow action to send email

what's your exact requirement?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[dassan]

Hello Ankur, 

Thank you for your inputs.

My query is how can I determine my catalog task is closed.

[Ankur Bawiskar]

@dassan 

that Wait checkbox means your flow will wait till Catalog task is closd (Closed Complete, Close Incomplete etc)

After that step you can check the state of your catalog task and accordingly send the email

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏