Catalog Item/Content Item 'Available' and 'Not Available' User Criteria functionality

[Sharon Williams]

I have a Content Item that has a user criteria added to the 'Available' tab.  I have added a user criteria to the 'Not Available' tab.  To test the updates, I impersonated a user that meets the user criterial in both of 'Available' and 'Not Available' tabs.  I ran the user criteria diagnostic that showed the the user should Not be able to see the content item.  However, when I impersonate the user in Employee Center, they can see and access the content item.  I added the user criteria to the 'Not Available' tab to restrict the Content Item to the users that meet that criteria.  Question -- If the user criteria for 'Available' and 'Not Available' are both true for a user, does the user criteria for 'Available' take precedence?  Also, can you suggest what I can do to make this work?  See attachments that contain the 'Available' and 'Not Available' user criteria.

Thank you.

[Kavita_Bhojane]

Hi @Sharon Williams ,

In Available For script you can check one more condition along with other conditions as below:

User.Company Code.Company ID is not 622

This way user won't be able to see content item.

Please mark my answer helpful if you find it useful.

Thanks,

Kavita Bhojane

[Sharon Williams]

Hi Kavita.  Thanks for your reply.  I have more than one User.Company Code.Company ID to check for.  I have attached a script I created that did not work.  I'm not sure how to update the script in Available to include the additional code that is needed.  Can you help with that?

[Kavita_Bhojane]

Hi @Sharon Williams ,

You can write below condition for multiple User.Company Code.Company ID:

User.Company Code.Company IDNOT LIKE622^ORUser.Company Code.Company IDNOT LIKE611^ORUser.Company Code.Company ID.........

Please mark my answer helpful if you find it useful.

Thanks,

Kavita Bhojane

[Kavita_Bhojane]

Hi @Sharon Williams ,

Have you tried above condition?

Regards,

Kavita Bhojane