Catalog Item - Fields not visible in Service Portal view

[Ankita9]

Hi All,

There are couple of fields that should be visible on a form, They are not visible in Service Portal view but visible in ITIL view. Also, there is no UI policy/ Client script for those fields. 

Please suggest.

[eumak]

Hello Ankita,

1) Start by checking the user role by impersonating different users since there might be associated role.

2) System defination -> Table ->Locate your table and check for display, Whether its true or false. Sometimes the display might be set to false! From there you can turn to true and test

3. check the form view! -> Form Designer & change the view back and forth to see where that specific field is visible or not!

4. Use use javascript executor on the form by "ctrl+shift+j" 

g_form.setVisible('Field_name',true);

then if the field shows on the form R+ and watches the field to see what is going on.

5. check for any "read" acl's for the fields on the table.

Mark it helpful or correct, If Applicable

Cheers..!
Happy Learning:)
Tushar

[eumak]

Hello Ankita, Thank you for marking my response as helpful. If my response helped please mark it correct and close the thread so that it benefits Others. Cheers..! Happy Learning:) Tushar