Few widgets are not visible to end users in service portal, however they are visible to admin users. How can i resolve this?
Few widgets are not visible to end users in service portal, however they are visible to admin users. How can i resolve this?
Forum Posts
Template.Print font setting for comments_work_notes
I am attempting to create an email script that will set the font for comments and work notes from change requests in an email notification. The script below will add the comments but it will not set the font. Would really appreciate any assistance wi...
Resolved! Parse JSON array & display value in a html page
Hello experts, I have created a HTML page & consumes custom application REST API. I need to parse the response which has JSON array & require to display the record id in the HTML page. I have tried to use it as JSON object but it did not help. I h...
Resolved! Record Producer Script is not working
Hi Folks, I have written script for to auto populate Short description in service request form with below data, we have variable Type for request under that 3 dropdown 1.new desk phone 2.change desk phone 3.conferencing when new desk phone is se...
Resolved! Check on the usage of a standard change template
How can we check the usage of a standard change template. we have multiple standard templates in the instance and would like to have a report of which templates are being used. Is there a table which holds this data so that we can report on Apprecia...
Resolved! How to display a message when an Incident is a Parent or Child?
Howdo, I have what I thought was a simple task and appears to have turned out to be anything but! I want to display a message at the top of an Incident record to warn people if it is a Child or a Parent (or possibly both!) The child message is easy a...
Resolved! Service Request with no Workflow
Wanted to see if anyone has every seen this. I have a Catalog Item that a user can submit that requires no approval and they can assign it to a certain group of their choosing. Nothing special except for the fact that every morning I find 3 or 4 tha...
what is live Group member table ?How and which data passed into this table?how to restrict the data to pass into this table
I want to restrict the data to pass into this table Pleae Help Thank you
How to auto populate User id in a reference field in scoped apps
Hi All , I need help with situation explained below . i am working in a scoped app called 'Lab client' ,on lab form i created a reference field 'Recorded By' which reference to sys_user table . i am trying to auto populate it with logged in u...
Resolved! ACL Issue on reference field
I am having an odd issue with a reference field and acls on the destination table. Table B references two fields on Table A. These fields are not visible from Table B form, but work fine when hitting Table B directly. Debugging Security, I see a ...
Resolved! How to add image in email body
hi How to add image in emaul body I added image in image table.so now i want display that image in email body How to do that. Thanks in advance
Resolved! Change field colour based on values in another related field
I have a requirement to change the color of the text in a field based on the value in another, related field. In this case it is the software license user entitlement. I want to display the user name in red if the user has a non active state. For e...
Add the current date to the subject line of a scheduled report
I'd like to know how to add the current date to the subject line of a scheduled report. This daily report is emailed to all CAB members but I'd like the report name to show the date it is for. e.g. report for changes made yesterday should show yes...
Hide the Variable Set title?
Hi everyone, I wonder how can i do to hide the variable set title in the Catalog Tasks view and also in the Catalog item view, and preserve the "+/-" icon so that it remains possible to expand/retract. In the variable set configuration is the "Disp...
How to pass any variable value from client script to UI Macro
Hi All, Based on User selection, I want to show "allocated PC's from cmdb_ci_pc_hardware". For that i have created "macro with label" variable and also created one on change client script. I want to pass User sys_id to ui micro so i can query record...
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