I apologize if this question has already been answered. I am new to ServiceNow and I had a question come up from our Service Desk team around any limits imposed on the number of Task records that can be assigned to one Incident (or Problem or Change)...
I'm configuring the out of the box Create Incident recorder producer. You will see the variables I've created so far and I'm now at a point where I'm configuring Catalog UI Policies so some variables only show met certain conditions are met. You wi...
Need to show 'Add' button only for few states. Currently this Add button on Affected CIs is visible when state is draft, I need to show this for few other states. This is the condition mentioned in the UI action - RP.isManyToMany() && (new ChangeProp...
I want to create a report where it take the user id and returns all the employees reporting to the user Based on User => ReportsTo And then I want to display all the incidents created by those users/ Assigned To those users, in a pie chart. I tried a...
HI All, I my email notification i need to print current logged in user time zone . But it is picking system time zone. i have tried the below codes but still no luck.. Could any one suggest how can we get logged in user time zone???????? var tz = gs....
I use the the default metric definition FCR in ServiesNow which I believe is calculated as " If the incident is inactive and the update count (sys_mod_count) is zero, its consider FCR."So basically, FCR = true only happens for the below scenarios: ...
Is there a way to dynamically pass values through the template fields? For instance, having a short description of "Create mainframe account for <requested_by>" which would pass the matching value through once the template is applied:
Hi, While creating reports i have observed that the bar sizes are varying for each report. how do i increase the bar size and height in trend report?? can anybody help me increase the size of bar not chart. Thanks, Vaishnavi
I have 2 custom tables: u_worker_download and u_worker_download_task both extending to the task table. I am trying to do 1 of 2 things, not sure what is the best way and i tried BR and workflow scripts, nothing is working(I deleted them out of frus...
how to compare a currency field in a business rule to populate certain fields.For example, want to check if cost is >= usd 0, then how how should i parse it in a business rule?
I'm trying to call a UI Macro from an onChange Catalog client script to dynamically add help messages on order form.I've created a Macro variable to my item, and the UI Macro which I've attached to the Macro.Now I've created an onChange Catalog clien...
Hi, I have a requirement to show dashboards on portal. I have created a new widget and added the dashboard using the iframes, however unable to disable the mouse clicks on it. Already tried below CSS with no luck. .report_content { pointer-events:n...
Hi Everyone, We have a requirement to integrate SevOne network monitoring tool to ServiceNow. SevOne is using Webhook function to connect with 3rd party applications. I have created scripted REST API which needs to triggered from SevOne Webhook. Coul...
Is there any ServiceNow functionality that is associated with adding "prerequisite" or "dependent" stories? Or are these stories used for documentation purposes only? It doesn't appear that entering these stories controls or forces a conduction upo...
We have created a custom scoped application which has a core table extending task. State control looks like it can be achieved using either State Model or by using the State Flows (need to activate the plugin). Both are good choices for defining wh...
