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Resolved! Change Calendar Visible to Public Users

Hi All,I have been trying to make the change calendar visible to all users via the Public role. I can get this to work by setting the Change Request [change_request] -- None -- as read only to the Public role and this I can see works as expected. But...

jamesk-apm by • Kilo Contributor
  • 2734 Views
  • 9 replies
  • 2 helpfuls

Compare Due date with Current Date

Hi, Can some one help me my script is correct or Not  How to Compare Due date with Current Date, if both dates match then set field value. billinglineitems(); function billinglineitems() {var gr = new GlideRecord('u_billing_milestone');gr.addQuery('u...

Sironi by • Kilo Sage
  • 3323 Views
  • 4 replies
  • 0 helpfuls

Resolved! Can I roll back a clone to restore changes in update sets?

I just cloned from production to our dev instance and lost the contents of three completed update sets, even though I excluded the sys_update_set table and created a data preserver for it. I had planned to move those update sets to production before ...

sbh by • Tera Guru
  • 2087 Views
  • 4 replies
  • 2 helpfuls

Resolved! Close Service Catalog Task via Email

Hi Everyone,I'm trying to automatically close a service catalog task based on and end user clicking on a link in an automatically-sent email. Here's the inbound action script that I'm trying to use:closeUserAcceptanceTask();         function closeUs...

rba-chris by • Kilo Expert
  • 2630 Views
  • 21 replies
  • 12 helpfuls

Resolved! Allow the user to edit reports directly from dashboard

Hi,  We have a dashboard and multiple reports created by a user who is going to leave the business very soon, so we need to allow his replacement to manage the dashboard and reports he created, so made the replacement as the dashboard owner and share...

Can we set a password to PDF/EXCEL using Script

I have a requirement. On an incident form, i need a UI action button.If Someone clicks on that button, the current record should be download in PDF/Excel Format with password protection. Remember that Password protection is the Priority. Can we achie...

Sanjay16 by • Kilo Contributor
  • 1093 Views
  • 4 replies
  • 0 helpfuls

Resolved! Scheduled Job to check records with a date and create a TASK

We have a custom table that holds our user on boarding and off boarding details. One of the fields we have is called 'last day of duty'.  This gets populated on a users resignation/contract end date. I'm trying to write a script for a scheduled job t...

Casey9 by • Tera Contributor
  • 2262 Views
  • 6 replies
  • 2 helpfuls

Resolved! I am looking for a way to verify at least 1 file is attached to the RITM form , I dont need to care about what type of files or their names, attachment validation is after submission of the catalog item.

Hello all,1. I am looking for a way to verify at least 1 file is attached to the RITM form , I dont need to care about what type of files or their names, attachment validation is after submission of the catalog item.2. If attachment if not attached R...

Ram141 by • Tera Expert
  • 2023 Views
  • 7 replies
  • 2 helpfuls

Action Taken quick view on Major Incident Workbench

We started using Major Incident Workbench to manage our major incidents.   I would like to see a quick summary of Actions Taken during the major incident.   Is it possible to view only the actions taken or is it possible on the Post Incident Report t...

CI field auto updating other fields - why and how do you turn off?

First in the RITM the work notes in the RITM was updated with the following "Configuration item assigned from stock". When we looked into the CI and the associated Asset we found that "Stock" was not it's previous state. What is the purpose of this w...

djtaylor by • Tera Contributor
  • 1201 Views
  • 2 replies
  • 4 helpfuls

Scheduled Job (sys_trigger) Behaviour

I need a report/Dashboard on few Scheduled Jobs that were successful and that failed . Thinking of using (sys_trigger) table . 1. what would be the state after the Job failed  , would it return back to Ready , populating "Last Error Field"? 2. When d...

Kumar38 by • Kilo Sage
  • 3327 Views
  • 2 replies
  • 3 helpfuls

Resolved! Populate lookup selectbox choice based on reference field

Hello , I have two variables Reference and lookup selectbox both referencing same table. My requirement is: Both are referencing Business Application table. However the lookup select box field's lookup value field is  install_type How to populate the...

Sriharsha3 by • Tera Contributor
  • 3523 Views
  • 16 replies
  • 1 helpfuls

Resolved! In workflow is it a best practice, if a "End" activity get cancelled

Hi All, I have a requirement , that after creating a catalog task where we need to check as whether we get any "Additional comment" from user or else it should wait for 7 days and should trigger a notification to the user. So in the workflow I am usi...

Lavanya D by • Kilo Contributor
  • 1536 Views
  • 2 replies
  • 2 helpfuls

Resolved! How to setLimit on Related list?

Hi Folks, I want to show only 20 records that are opened for the user. function refineQuery(current, parent) { var qc = current.addQuery("opened_for", parent.opened_for); current.addQuery("sys_id", "!=", parent.getUniqueValue()); current.orderByDesc(...

Vijay27 by • Tera Guru
  • 1630 Views
  • 8 replies
  • 3 helpfuls
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