Catalog Item fulfillment flow is not being triggered

[KarsonD]

I built a catalog item, but after submission the fulfillment flow is not being kicked off. The request and RITM exist but no approval and no tasks.

[Tanushree Maiti]

Hi @KarsonD 

1)

• Open the Request (REQ) record linked to your RITM.
• Check the Approval field.
• If it says Requested or Not Yet Requested, the fulfillment flow is intentionally blocked.
• Manually approve the REQ record to see if your RITM flow immediately kicks off.

2) Open Flow Designer -> Executions to see if an error or an unhandled exception killed the flow context silently right after launching

3)Ensure you only have one Process engine defined. Having both a Workflow and a Flow selected simultaneously will conflict and prevent tasks from firing

4) Ensure you have not touched/deactivated any OOB BR on sc_request/sc_req_item. All other flow is working fine.

Refer:

https://www.youtube.com/watch?v=EFYZY8EDR9M&t=111s

[jonsan09]

You might to double check that the latest version of the Flow you built is Active/Activated