Catalog Item name showing in the Translated language

[Amrit Kumar Pal]

I have my catalog Item in "English" language but i see that in "Chinese" language transalated when i see it from the 'Requested Item' list view. (screenshot attached)

Why this is happening , where to debug this issue?

• Catalog Item :

• Requested Item List View :

[Community Alums · Accepted solution]

Hi @Amrit Kumar Pal ,

Navigate to the Dictionary record of "Name" field on sc_cat_item table, and change the Type from Translated Field to Translated Text.

https://instance-name.service-now.com/nav_to.do?uri=sys_dictionary.do?sys_id=9707fa996f412100b23960444b3ee4c6 

Along with changing the field type, make sure that the translation for the name of that particular item is added to "Translated Text" [sys_translated_text] table.

[Amrit Kumar Pal]

Thanks a lot @Community Alums . It worked, somehow in English language the value of 'Move Request' was modified.

[Community Alums]

Hi @Amrit Kumar Pal ,

I thought so, that it's taking other value.

Glad i could help you 😊