Catalog Item Not visible in Translated Version

[raviteja1600]

Hi Everyone,

We are in the Yokohama Version.

We are having the catalog items and those are visible in the English Version in the ESC portal category page. And when we switched to the German Language some of the catalog item are not visible and showing the empty cards instead of the catalog item details, and showing the error messages as below;

java.lang.NullPointerException: Cannot invoke "String.intern()" because "fieldName" is null

Script source code logged to console

FehlerFailing widget: 'Catalog Content' (ae5755942d94b010f87773c1799aba0f) called from: 'Topic Content' (9c691d40c31030102ec1a589a840dd4c)

Attached the screenshot [Category Page Error.png] from the portal category page 

When I opened the catalog item in English Version, the item is opening and when I switched to the German Version, it is throwing the error below

Fehlerjava.lang.NullPointerException: Cannot invoke "String.intern()" because "fieldName" is null

FehlerScript source code logged to console

FehlerFailing widget: 'DELAG SC Catalog Item V2' (70a2343fdb6ca300fe5d9785ca9619f2)

Attached the screenshot [Catalog Item Page Error.png] from the catalog item form page. 

We have the translation for all the catalog items and it is working as expected for all the other items but it is not working for some of the items in the portal and throwing the above errors.

Is anyone faced this issue and fixed in your instance. Please let me know.

@Ankur Bawiskar 

[Abbas_5 · Accepted solution]

Hello @raviteja1600,

For a similar kind of issue, please refer to the link below:
https://www.servicenow.com/community/itsm-forum/catalog-item-is-not-shown-if-the-servicenow-language...

If it is helpful, please hit the thumbs-up button and accept the correct solution. Referring to this solution will help them.

Thanks & Regards,

Abbas Shaik

[Vinicius5]

@raviteja1600 , what solution you applied?

[raviteja1600 · Accepted solution]

Hi,

I have applied the below solution;

System Localization > Translated Text and then created the new entries with the desired languages.

This works with all the instances.

Let me know whether it is helpful to you or not.