Catalog item is not shown if the ServiceNow language is not English

[karolisjon]

Hi, I'm looking for the best solution to my problem. There are a few catalog items, which can only be found, when the user's ServiceNow language is English. If you search for them in the Service Catalog, then you can find that item in both english and danish languages. But when you have the Danish language set as default on the instance, then you cannot find that item in reports or sc_cat_item table. 

Language is English: 

Language is Danish: 

What would be the best solution here? Can I somehow make the item visible in sc_cat_item for both English and Danish without recreating it manually when the language is Danish? 

[JP - Kyndryl]

Hi,

Translations of your catalog items are in this module:

System Localization > Translated Text

Make sure you have these 3 fields entries for all the missing items, and fix the missing ones.

Regards.

JP

[Sitrix]

Hi,

Did you find a solution? We're facing similar issue with a order guide. Searchable by item name (list view) while in english, but not danish. There are no "translated text" records associated with the guide, field value seems to be the exact same - no special characters etc.

Edit: Its searchable by number or sysid, but even searching specifically on item name through "show matching" make it vanish from list.

Edit 2: Seems entry in translated text is required for fields to be searchable. 

Brgds.

[kartikchoum]

I am also facing the same issue, for my items I see that even after adding the data in sys_translated_text the issue remains.

[YuvrajS90374537]

Hey @kartikchoum...there could be several reasons for that :
1. Have you made the transalations records in the correct table (Use "sys_translated_text" for your catalog item and "sys_translated_list" for your variables).
2. Make sure you have selected the correct language in your preferences.
3. After making the changes try clearing cache using cache.do in your filter navigator and re-login to your instance. 
Please mark as helpful if it works for you.
Thanks